Viewing 21 posts - 1 through 21 (of 21 total)
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  • September 22, 2015 at 10:48 pm #507405
    belenenses

    Hi,

    Call me cynical, but why did I know that your claim that uploading the download to WP was easy was false? Because all theme suppliers say it, but reality is that Envato simply make it difficult so they can get another 50 bucks off punters for installation.

    I note Kriesi’s recent comment that we should opt to download all files. However, we are not given a choice, just a button to download. The first zip folder I tried to upload was never ending…the second resulted in the following comment – do you really want to do this? [sic]

    I am already wishing I hadnt bothered, and that’s from the biggest selling Theme on Envato.

    I bought two themes from Envato recently: the first was badly installed [because it would not install itself, as usual, I was forced to pay 50 bucks but the installer messed up. I gave up and chose another theme – and payed for its installation. That ‘expert’ proceeded to badly install the new theme AND erased the other one.

    Shall I give up? Some of you guys should jump the Envato ship and deal direct with the public because we are getting really pissed off with Envato!

    B.

    • This topic was modified 9 years, 1 month ago by belenenses.
    September 23, 2015 at 6:52 am #507503
    Rikard

    Hey belenenses,

    I can’t answer for Envato but I think you might be a bit cynical when it comes to this, there’s no conspiracy when it comes to installing themes.

    From our Themeforest support page:

    Missing style sheet error when installing the theme
    A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
    When I install the theme I get the following error:

    The package could not be installed.
    The theme is missing the style.css stylesheet.
    In this case you are simply trying to install the wrong zip file. If you download the files from themeforest you got various options:

    You can either download:
    All files (with documentation, psd files, wordpress theme, licence, versions file etc)
    Only the theme files
    If you download only the theme files and upload them to your server the theme will work fine. If you download “All files” you need to unpack the downloaded zip file first. Inside you will find another ZIP file that contains the actual theme files. This is the folder you can upload to your server.

    http://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990/support

    So if you downloaded the full package you need to unzip it then upload the theme zip file inside of it. The “are you sure you want to do this” is a WordPress error message and has nothing to do with either Envato or any theme, try logging out and clear your browser and it should go away and work as intended again.

    Regards,
    Rikard

    September 23, 2015 at 8:13 am #507528
    belenenses

    Hi Rikard,

    Conspiracy or not, the fact that as soon as you buy you get offered a 50 dollar installation tells people that it is rarely as simple as you guys say it is.

    In your case, why don’t you tell us the size of the zip folder we are supposed to upload? In this case, the full folder is 59 MB so I assume it’s not that. Clicking on this, I then see a zip entitles ‘enfold’ that is 14.646 MBs. I have tried uploading this one and get the ‘are you sure…’ message. Alternatively, there is the psd.files zip.

    That’s all I have. So what do I do?

    Thanks,

    B.

    September 23, 2015 at 9:12 am #507549
    belenenses

    Hello again,

    So I have tried 4 times to upload the correct [‘enfold’ that is 14.646 MBs] zip without success. I always get the ‘are you sure…’ message.

    Can you assist?

    Thanks,

    B.

    September 23, 2015 at 1:23 pm #507716
    Yigit

    Hi!

    You should upload enfold.zip file. Please try installing via FTP manually – http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
    If you would like us to install the theme for you, please upload enfold.zip file on your server (and tell us where) and then post FTP access and WordPress admin logins here privately.

    Envato studio offers paid installing. It is covered in our support so we can do it for you :)

    Best regards,
    Yigit

    September 23, 2015 at 2:12 pm #507772
    belenenses

    Hi Yigit,

    Thanks for your reply and offer to help.

    I don’t use ftp or know how to do it. My server details are below as well as my WP log-in stuff

    I look forward to being able to build my new site!

    Best wishes,

    B.

    September 23, 2015 at 2:13 pm #507774
    belenenses

    Hi

    And here’s my purchase code below:

    B.

    September 23, 2015 at 2:21 pm #507788
    Yigit

    Hey!

    In that case can you please upload Enfold.zip file to Dropbox public folder and post the link in private content field? I created a temporary SFTP account. You can find credentials below. If you would like to upload it to your server, you can use following credentials

    Best regards,
    Yigit

    September 23, 2015 at 3:57 pm #507927
    belenenses

    Hi

    Where do I find Dropbox public folder ?

    B.

    September 23, 2015 at 5:26 pm #508007
    belenenses

    Hi

    I am not knowledgeable on these matters. Can I email you the zip file?

    If not, there must be some other way to proceed. You must have a copy of your own product ! :)

    Thanks.

    B.

    September 24, 2015 at 9:25 am #508225
    belenenses

    Hi

    Shall I cancel my purchase?

    B

    September 24, 2015 at 12:26 pm #508328
    Yigit

    Hi!

    Yes, you can e-mail me the file at (Email address hidden if logged out) . I assigned this topic to myself and will keep an eye the topic

    Regards,
    Yigit

    September 24, 2015 at 1:12 pm #508385
    Yigit

    Hi!

    I have installed and actived Enfold for you. Please review your website now :)

    Regards,
    Yigit

    September 24, 2015 at 1:45 pm #508434
    belenenses

    Hello Yigit,

    Firstly, many thanks for resolving the theme upload problem :)

    However, having installed Woocommerce and BBpress, and the Theme demo content, I cannot now visit the site or the shop. I just get the following error message.

    Found

    The document has moved here.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Can you resolve this for me, please?

    Thanks.

    B.

    September 24, 2015 at 1:54 pm #508443
    Yigit

    Hey!

    I have emptied your .htaccess file and it helped. I noticed that your LayerSlider image links are broken. If you have not anything on your database that you would like to keep other than Enfold dummy content, please let us know so we can fix it for you :)

    Best regards,
    Yigit

    September 24, 2015 at 3:19 pm #508516
    belenenses

    Hi Yigit,

    Thanks.

    I have not started any work yet, so if you can fix the broken image links you refer to I would be most grateful.

    Best wishes,

    B.

    September 25, 2015 at 3:48 pm #509108
    Yigit

    Hey!

    Fixed. Please review your website now :)

    Cheers!
    Yigit

    September 25, 2015 at 5:30 pm #509190
    belenenses

    Hi Yigit,

    It looks very nice – just ;like the one I bought! :)

    A few questions:
    1. I have downloaded the Woocommerce plug-in but the category SHOP does not show up on the Home page Menu. Is that normal?

    2. Where do I find the product videos so I can find out how to use the Theme?

    3. And the BBPress?

    Thanks for your help!

    Cheers!

    B.

    September 26, 2015 at 9:20 am #509420
    Ismael

    Hi!

    1.) Yes, that is normal. You have to add the menu items on Appearance > Menus panel. If you can’t see the product category items, look for the Screen Options button then enable the items that you want to add as menu.

    2.) You can watch a video for setting up the products here: https://vimeo.com/77351544

    Starting a product page in the theme is the same as the usual process when you install the woocommerce plugin so their documentation will help: http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/

    3.) This tutorial will help: https://codex.bbpress.org/step-by-step-guide-to-setting-up-a-bbpress-forum/

    These articles might also help:

    http://kriesi.at/archives/wordpress-beginners-how-to-start-with-enfold-from-scratch
    http://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    September 29, 2015 at 2:17 pm #510755
    belenenses

    Hi,

    I have just received a communication from Kriesi re the launch of the new Homepage 2.6 and I love it.
    Can you please tell me how I make it my fixed Home Page, please?

    My site details are below.

    Many thanks!

    B

    September 30, 2015 at 6:39 am #511126
    Ismael

    Hi!

    Can you please provide a link to the page that you want to set as front page? If you want to set it yourself, go to Enfold > Theme Options panel then look for the Frontpage Settings. Select the page that you want to set as home page. Save the changes.

    Regards,
    Ismael

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