Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 17, 2020 at 2:43 pm #1261010
    emielvanwegen

    Hello Support Team,

    Under Menu > Enfold > General Styling > Enfold Theme Options

    I try to select a “predefined color scheme” but all the color schemes are greyed out. When clicking on a greyed out color scheme nothing happens (they all linke to : https://staging.lysandro.nl/wp-admin/admin.php?page=avia )

    What do I do wrong? I’d like to check out some pre defined color schemes.

    November 17, 2020 at 3:04 pm #1261014
    Yigit

    Hey,

    Thanks for contacting us!

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Regards,
    Yigit

    November 17, 2020 at 4:35 pm #1261050
    emielvanwegen

    Sure thing! Let me know if you could access and have a look… (Details private below)

    November 17, 2020 at 5:09 pm #1261058
    Yigit

    Hi,

    You are currently using an old version of Enfold which is not compatible with your WordPress version. Please refer to this post- https://kriesi.at/documentation/enfold/theme-update/ and update Enfold to the latest version 4.7.6.4 and that would fix the issue :)

    Cheers!
    Yigit

    November 17, 2020 at 5:18 pm #1261063
    emielvanwegen

    Hi! Thanks for the quick reply. Unfortunately the page shows:

    “Themes
    Your themes are all up to date.”

    Also when I check manually, there seem to be no update availalbe.

    I hope I don’t have to update via the FTP. . I do see that indeed I am using an older version, but no updates are available. Please advice.

    November 17, 2020 at 9:58 pm #1261123
    Victoria

    Hi emielvanwegen,

    Do you have a full website backup ready before we attempt an update?

    Best regards,
    Victoria

    November 18, 2020 at 10:47 am #1261227
    emielvanwegen

    Good day Victoria / hello Yigit / team Kriesi,

    I noticed in another thread you suggest to instal the envate plug in. Let me try that first.

    I’ll let you know if that did the trick.

    November 18, 2020 at 12:41 pm #1261254
    Yigit

    Hi,

    Alright! We will keep the thread open and wait to hear from you then :)

    Best regards,
    Yigit

    November 18, 2020 at 4:08 pm #1261298
    emielvanwegen

    HI! That did the trick, the Enfold plug-in solved this. Thanks for the support and please close this thread. Best regards Emiel

    November 18, 2020 at 4:11 pm #1261301
    Yigit

    Hi Emiel,

    Glad we could help! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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