Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 7, 2020 at 4:04 am #1210585
    Lukas

    Hello,
    My customer has complained that after Theme update to 4.7.4, he has problem with posts.
    When he change picture on Homepage, the last posts are ganged from Default Editor to Advanced Layout Builder and the content disappear, not visible on front end. I have tested it, And content is hold only in the ENG version. (not all, the end is missing), disappears in French and Spanish version completely.
    It is absolutely weird. I have tested co create a new post and then change the picture on homepage, and it happened again. Everytime. I tried to switch off plugins if the text appears, but nothing. Also is weird if the content is moved from Default Editor and is visible in Advanced builder, why it is not visible on front end?

    I need to help to fix it. He publishes several posts every day and also changes the picture with Covid stats almost every day.

    Thank oyu,
    Lukas

    May 8, 2020 at 5:30 am #1210903
    Rikard

    Hey Lukas,

    Where can we see and reproduce the problem you are having?

    Best regards,
    Rikard

    May 9, 2020 at 4:46 pm #1211428
    Lukas

    Hi Rikard,
    The temporary login link is the private message.

    Reproduction:
    1. Create any post in SP or FR language in the Default Editor
    2. Go to the front end (Home page in that language and check that the post is visible and when you open it, you see all content.
    3. Go in the same language to the Home page and change the image under Slider . The customer has there some picture with numbers about covid.
    4. Go to the home page front end and try to open your post. You will see there is no content. When you will go back to back end, you will see that that post has been changed from Classic Editor to Advanced Layout builder and the content inside is not visible.

    Anyway I don’t understand thy post Advanced Layout Builder doesn’t have visible any content.

    This was not before the theme update.

    Thanks for your help,
    Lukas

    May 31, 2020 at 5:36 pm #1218206
    Lukas

    Hi Rikard,
    Some update of this case after 3 weeks?

    Thanks, Lukas

    June 2, 2020 at 12:29 am #1218580
    Yigit

    Hi Lukas,

    We are sorry for the late reply!

    This is definitely a very weird issue. It only shows correctly after saving the post after editing home page. We have informed our devs regarding the issue.
    Do you ever use ALB to create blog posts? If not, maybe we could try disabling ALB for posts?

    Regards,
    Yigit

    June 2, 2020 at 3:43 am #1218607
    Lukas

    Hello Yigit,
    It’s my customer’s website. He creates only posts in Classic Editor, his skills don’t allow him to do anything else than copy paste text and images from Word.
    So if you can disable ALB for posts and it will solve the situation, I will be happy for it. It is annoying for me to fix his website couple times per week. :)

    Thanks,
    Lukas

    June 2, 2020 at 3:28 pm #1218784
    Yigit

    Hi Lukas,

    I added following code to bottom of Functions.php file of your child theme

    function avf_alb_supported_post_types_mod($alb_post_types)
{
	unset($alb_post_types[0]);
	return $alb_post_types;
}
add_filter('avf_alb_supported_post_types', 'avf_alb_supported_post_types_mod', 10, 1);

    It removed ALB from blog posts however I can still reproduce the issue. I will check with our devs once again for a permanent solution :)

    Best regards,
    Yigit

    June 5, 2020 at 12:51 pm #1219781
    Yigit

    Hi,

    We believe this might be related to one of your plugins. I did not want to de-activate all active plugins without asking. Could you please let us know if we can try de-activating all active plugins except for WPML?

    Also, it would be great if you could share FTP logins here privately as well, in case something goes wrong or we might need to look deeper :)

    Cheers!
    Yigit

    June 23, 2020 at 8:20 am #1224778
    DXDev

    Hi,
    I have been facing the same issue of content not appearing on the front end of blog posts with Advanced Layout Builder on my website. It is disabled now but our blog posts, created in default classic editor, are automatically being converted into Advanced Layout Builder which in turn makes the content disappear. Is there any way to stop this conversion? If yes then how can we do that without losing any data?

    June 23, 2020 at 12:37 pm #1224838
    Yigit

    Hi,

    @DXDev Could you please start a thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post and attach temporary admin logins in private content field so we can look into it? :)

    Best regards,
    Yigit

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