Viewing 22 posts - 1 through 22 (of 22 total)
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  • September 17, 2015 at 4:27 pm #504954
    JMDP

    Hi,
    I have a post display issue since last WP update on this page: http://rentonfrance.com/proprietes-en-location/

    Normally, posts are displayed with the excerpts according to a fix height and width.
    (You helped me to keep fix height and width in a previous thread via custom css)

    Since the last wp update, no excerpts are displayed anymore, execept one.
    And if I want to have a correct page display, I have to zoom in and then to zoom out to recover the correct display.

    I do not have this issue with IE browser, but I have it with Safari, Chrome, and Mozilla.
    Thanks for your help.

    Best
    JM

    September 18, 2015 at 5:33 am #505230
    Rikard

    Hi Ad-Min7477,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    September 21, 2015 at 12:19 pm #506365
    JMDP

    Hi Rikard,
    Attached.
    Thanks for your help.JM

    September 21, 2015 at 12:47 pm #506377
    JMDP

    PS: I now see that in the Individual “House for Rent” posts, the Gallery masonries at the bottom of the page are not appearing also??
    Which was not the case few days ago?? And have checked that the masonries still being in the page code. Yes they are.
    ?

    September 22, 2015 at 6:35 am #506790
    Ismael

    Hi!

    Please try to add this in the functions.php file:

    add_action('wp_footer', 'ava_auto_resize');
function ava_auto_resize(){
?>
<script>
(function($){	
	var int = window.setInterval(function(){
		$(window).trigger('resize');
	}, 1500);
	
	$(window).load(function () {
		setTimeout(function() {
			clearInterval(int);
		}, 1000);
	});
})(jQuery);
</script>
<?php
}

    Remove browser cache then reload the page.

    Regards,
    Ismael

    September 22, 2015 at 11:20 am #506912
    JMDP

    Hi,
    I’ve tried it, emptied the cache, but it doesn’t seem to work…
    It’s only still working with IE.

    I’m really not familiar with such manipulation so I may have done it in a wrong manner (?).
    I think I did it correctly but…I don’t want to make “blind modifications” in order not to break it all.

    I’ve provided Rikard with an admin account.
    Would you be kind to check it.

    And fix the issue would be great as far as my customer is getting anxious.
    So, double issue:
    – Masonry layout on “propriétés à louer”
    – Bottom masonry layout in the individual house for rent not appearing at all.

    Best regards.
    JM

    September 24, 2015 at 2:47 am #508132
    Ismael

    Hi!

    I tried to add the code in the functions.php file but I got a white screen. Something must have gone wrong. Could you please override the functions.php file with a fresh copy? It should fix the “white screen” issue. I’m sorry for the inconvenience. Did you add the code somewhere else?

    Regards,
    Ismael

    September 24, 2015 at 10:00 am #508236
    JMDP

    !!!
    Ismael,
    I can access to the login form which also gives me a blank screen.
    Attached a copy of the previous functions.

    September 24, 2015 at 11:15 am #508278
    JMDP

    OK, I restored the functions php file, which only partially fixed the Blank screen issue for the Front-End only:

    1 – Fixed for the front-end exception made for Chrome and Opera which give a blank screen. (Tested with Mozilla, Chrome, IE, Opera, Safari)
    2 – On all browsers, I can’t access to my login form which gives me a blank screen and do not let me entering in the back-end.

    3 – IE is correctly displaying the posts as they should. Other browsers still have the issue.

    Thus, I expect it to be a browser rendering issue, but again, I have no skills in this area.

    Best regards, and see attachments.

    • This reply was modified 9 years, 2 months ago by JMDP.
    September 25, 2015 at 8:12 am #508794
    Ismael

    Hi!

    Again, I’m sorry for the inconvenience. We restored the site. You can now login to the page. We’ll give you an update after we check the current issue.

    Regards,
    Ismael

    September 25, 2015 at 8:16 am #508798
    Ismael

    Hi!

    The images in these pages are loading properly now:

    http://rentonfrance.com/proprietes-en-location/
    http://rentonfrance.com/villa-okio-la-croix-valmer/

    Please remove browser cache or hard refresh the page before testing them.

    Cheers!
    Ismael

    September 25, 2015 at 11:13 am #508910
    JMDP

    OK,
    Images are OK indeed, text display are wrong.

    I managed to access to the admin area and deactivated unneccessary plugins, in case there was an eventual conflict.
    But the issue remains the same about post displays.

    My customer is getting anxious and has to prepare is winter season for house renting…

    Thanks to keep me posted.
    Best regards.
    JM

    September 26, 2015 at 10:12 am #509432
    Ismael

    Hi!

    What do you mean by “text display are wrong.”? Could you please provide a screenshot? Use imgur or dropbox. This how the page looks on my end:

    Best regards,
    Ismael

    September 27, 2015 at 3:15 pm #509678
    JMDP

    Yes, your image sounds correct.
    But if you remove the website from your cache, you’ll get the posts’box un-equal.
    See attached slides including screenshots.
    On this example, once I use the zoom, out or in, the page display goes correct.

    But not when you open the website for the 1st time.
    I got that from different computers, and from my client also.
    Am I clear? Better?

    September 28, 2015 at 6:10 am #509806
    Ismael

    Hey!

    Yes, I was able the reproduce the issue again. I tried to update the functions.php file and adjust the values in the previous code but after I updated the page, I got a white screen again, same as the last time. I checked the funcitons.php file via FTP and the file permission is set to 0604. Please set it to 644.

    We adjusted the values in the code. I hope it works now. The code should trigger the resize event after every second to force the masonry items to reposition correctly while loading.

    EDIT: I can’t override the functions.php file. Please update the file permission of the functions.php to 644.

    Cheers!
    Ismael

    September 28, 2015 at 6:16 am #509808
    Ismael

    Hi!

    I changed the file permission to 644 but there’s still an error in the site. Did you add any modifications other than the one we suggested? Please ask your hosting provider to restore the site from a backup.

    Cheers!
    Ismael

    September 28, 2015 at 10:19 am #509906
    JMDP

    Hi,
    I’m getting anxious about this: I have a white screen again and can’t access the admin to restore the site…
    I don’t understand why you can’t make a restore through Updraft plus why is in the admin panel or keep a back-up before working on it, and then delete the back-up afterwards. If you may access to Updraft Plus, it is supposed to make regular backups of the site.

    I do not see how to help more than granting access to admin and ftp account.

    Anyway, I wrote to the hoster to restore the website.

    No, I’ve not been modifying the website on my side.
    I’m normally used to Enfold as far as I think I have 7 licences, love it, and virtually do not, or at a very low cost this one. I can’t change my commitment now.

    I understand your good willing, but please solve the issue.

    I Hope you understand.
    BR
    JM

    September 28, 2015 at 4:45 pm #510256
    Andy

    Hey!

    we can’t restore you website for you using any 3rd party plugins. Let us know when your host finished this job and you still need help with it.

    Cheers!
    Andy

    September 28, 2015 at 5:39 pm #510322
    JMDP

    Hi Andy,
    YES I still need help with it… !
    I have a white screen, no more access to my admin, and the initial issue not resolved.

    I wait the answer of my host for the restore.
    But I do not understand the issue for you to restore it, as far as before modifying a file you should keep a copy of it, no?
    3rd parties plugin or not.
    So that you could directly re-inject it via the ftp. Moreover you have full access to the ftp and the admin with admin rights…
    Am I wrong?

    I feel I’m in a bad situation.
    (Moreover 3 of you have been working on this issue, which is the same since the very beginning. So of course I still need help. You now leave me with a blank site which is down)

    September 28, 2015 at 5:53 pm #510331
    JMDP

    Hi again,
    if that may help,
    I’ve restored the website and the homepgae still blank.

    I’ve noticed that the other pages were OK (a part from the initial issue)

    So it’s just a pb to display the homepage…
    I hope it helps

    September 28, 2015 at 7:37 pm #510373
    JMDP

    Hi, Fyi things seem to be much better…I hope so and cross fingers.
    After each of the following steps, I emptied cache and tested / re-tested
    1- I restored a 2 weeks ago backup of the site
    2- I removed every unused plugins
    3- I cleaned the db
    4- I cleaned the transients
    5- And I finally delete a plugin called BJ Lazy load
    6- And re-cleaned db and transients
    7- And re-tested

    It seems to work…It seems to. :-/

    So, if it’s really fixed, It seems it was “BJ Lazy Load” plugin which was breaking the posts displays.
    Fyi, in case you have other customers running BJ Lazy Load and similar issues…

    I’ll keep my fingers crossed for a while, now.
    Best regards.

    PS : So I have time now to go back to Enfold .po .mo translation (215 done)

    • This reply was modified 9 years, 1 month ago by JMDP.
    September 29, 2015 at 6:14 pm #510907
    Andy

    Hi!

    glad you could fix it. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

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