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Posts
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Hi
We have a problem regarding the 5. grid portfolio layout on our webpage. The problem only occurs in Internet Explorer however. The thing is, when you click on one of the sorting options, instead of showing the right portfolio items, the screen jumps to the top of the page. Then, if you scroll to the portfolio the correct portfolio items is shown, however, the section in which the portfolio sits will not re-scale to the new amount of portfolio items.
Does this make sense?We use Internet Explore version 9.0.8112… , as the only option, for some very specific reason.
I really hope you can help us solve this issue.Our site URL and log-in is in the private section.
Looking forward to your reply.Regards,
JohnnyHi Jarnis82!
Thank you for using Enfold.
I was able to reproduce the issue on your installation on IE8. However, this is not happening on our test installation so it’s probably cause by a third party plugin or a custom modification on your end. The sort button should filter the items without the animation on IE. Please try to deactivate all plugins or remove any js modifications that might be related to the issue then test the page again.
Best regards,
IsmaelHi Ismael
Thank you for your reply.
I have tried to deactivate the few plugins that we use on our site. Furthermore I’ve tried to delete all the quick css, but it doesn’t seem to do the trick. The issue does still persist.
Any other ideas on what might be causing the problem?
If you need admin. login let me know.Best regards,
JohnnyHey!
I tested your site on the IE9 simulator all tho simulators render the webpage close to the original browser there might be small differences.
The Portfolio items are opening in a different page and it seem to be an alternate solution to prevent the page from jumping to the top.Usually if you remove all animations and some modern features the problem in IE9 goes away but that will make your website look bland in new browsers without any animations or modern effects that a majority of the users would otherwise experience. To be frank even Microsoft has stopped supporting IE9 and other old browsers simply cannot keep up with the new technology and features that web has to offer.
Glad this alternate setup works great for you.
If you have more questions please feel free to get in touch with us.Cheers!
Vinay KashyapHello Vinnie
I’m sorry but I don’t quite understand your answer.
I don’t know what alternate setup you are referring to? – in any case it is not working great for me:-/Our problem is not regarding opening the portfolio items – they work fine – our issue is with the sorting options(links). They sort properly but for some reason the browser jumps to the top of the webpage when you click on them(the sorting links).
You speak of removing the animation – how does one accomplish that? (as mentioned, we have to take into account that some are using IE9 as their only browser option)I really hope you can help me solve this issue.
It seems that the problem started to occur with the newest update of wordpress – but I don’t know.Please help.
Regards,
JohnnyHi Ismael
Thanks for checking up on our issue.
For some reason, and I have absolutely no idea why, the sort buttons are working just fine now.
I have done nothing and as far as I know, neither have you.
But the issue is resolved – I’m happy:-)Do you have any idea what may have caused the problem?
Redards,
JohnnyHi!
Did you deactivate any plugins or remove any custom modifications? Other than that, I’m not sure why it’s not working previously.
Regards,
IsmaelHi Ismael
Yeah I did but I reactivated them because deactivating them didn’t have any effect.
I alsy tried deleting all custom modifications but that didnt have any effect either.
Anyway, it’s working now.Thank you very much.
Have a nice day.Regards,
Johnny
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