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Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 8, 2017 at 2:01 am #744157
    simplysondi

    Help! Our portfolio is no longer loading. I have updated to the most recent Child theme and even deleted the portfolio shortcode and re-inserted it from scratch. Please let me know what other information you need from me to assist.

    Thanks a million!

    February 8, 2017 at 9:14 am #744258
    Rikard

    Hey simplysondi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 9, 2017 at 1:50 am #744560
    simplysondi

    Credentials are below. Thanks!

    February 10, 2017 at 6:07 am #745199
    Rikard

    Hi,

    Thanks for the details, the portfolio is loading on my end now though. Could you verify that it’s working please?

    Best regards,
    Rikard

    February 10, 2017 at 7:07 am #745220
    simplysondi

    Nothing on my end (mobile and desktop) the portfolio page shows blank grid. Only when you click on a category does it show portfolio items.

    February 12, 2017 at 6:45 am #745852
    Rikard

    Hi,

    Strange, now it’s not displaying on my end either. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    February 15, 2017 at 1:10 am #747230
    simplysondi

    I downloaded the latest theme files and replaced the Enfold folder via FTP. Looks like this was not the solution we were looking for :(

    February 15, 2017 at 9:56 am #747380
    Rikard

    Hi,

    Ok, thanks for the info. Did you try to disable all plugins? The reason why I’m asking that the jQuery version added on your site looks to different from what should normally be included.

    Edit: I can see you have the jQuery updater plugin added, please try to disable only that.

    Best regards,
    Rikard

    February 16, 2017 at 12:08 am #747726
    simplysondi

    That was it! Sorry I didn’t think of that before. I was just on board and this website is a mess!

    February 17, 2017 at 4:06 am #748195
    Rikard

    Hi,

    No problem, glad we could help :-)

    Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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