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Hello,
I am having trouble with portfolio item pages: the page below normally has the text in two columns, and then all the images in a 1/1 layout. Somehow, the second column on the right side got erased (NB I did not erase it – I just switched the header and the title, and noticed that the second column got erased, and all of the images suddenly took a 1/2 layout – everything was fine before this last change. Also, if you click on the remaining text to edit it, the edit box is empty!
Please see the edit mode – all of the images below the text are in a 1/2 layout, but it has never been chosen for them… I tried to add again a second column for my text, but when hitting preview it showed the two columns of text, but then none of the images below. This is exactly what happened earlier in January when I lost my entire work on a page: https://kriesi.at/support/topic/content-erased-when-saving-a-portfolio-item/ So I cannot make any changes to my page without risking loosing everything again. I cannot duplicate a portfolio item, and there are no backup versions for portfolio items, only for articles and pages.
We never found a solution, but this is starting to be a big problem, since the website functions on portfolio items alone, and they all use the same model…
Please help!
Thanks,
Fiorilla
Hi there,
I actually really need help with this. I have tried saving my portfolio item as a model, and create a new portfolio item using this model. The model only saves about 1/7th of the page, the rest is gone (see model “Tristan test”).
What do I do? If I modify the existing page, it makes almost all of the content disappear; same if I duplicate through model. This seems to be a big bug… Please help!
Thank you,
Fiorilla
Hi,
We are very sorry for the delay.
Did you add any html codes in the page? Please check those and make sure that they are closed properly.
Best regards,
IsmaelDear Ismael,
All the html codes are closed. I even checked the first text via Firebug (as I mentioned, if I click on this text in “edit mode”, it is empty!!) and everything is closed there, too.
Could you please help with this?
Thank you in advance,
Daria
Hi,
That is weird. Can you please try de-activating all active plugins and check if that helps?
If not, please try re-creating your portfolio item from scratch. ALB acts weird on that post only, i suspect that is due to something in the content.Best regards,
YigitHi Yigit,
I am sorry to hear that my only option is to redo the page entirely (especially given that I cannot copy the html code and just copy paste it, the thing being built with the visuel builder!) Deactivating plugins hasn’t changed anything. This is the second time it happens to me, and all of these portfolio items are done under the same model, so I am quite unhappy about this – it can happen anytime, and since there are no revisions for portfolio items (only for articles and pages), I cannot roll back to a previous version when something goes wrong!
I would highly urge you to find the bug that’s causing this problem – as you see, my layout is very simple and there is almost no html involved except some words in bold.
Many thanks,
Daria
Hi,
I tried to troubleshoot this issue but the login credentials you provided do not work for me. Would you mind checking once again and then send us working login credentials?
The user role for the account you send us should be set to ‘administrator’ so we can try to disable all plugins and add custom code (if necessary) to resolve the issue.
Are we allowed to deactivate all your plugins for testing purposes?
Best regards,
Andy
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