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Viewing 13 posts - 1 through 13 (of 13 total)
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  • March 12, 2018 at 4:52 pm #925601
    scopicsoftware

    Hi,
    I’ve been testing the site of the company I work for, and found that portfolio is failing on iOS devices.
    The thing is that, when I click on a portfolio item, It’s not opening it. But if I refresh the page, it opens and starts working.

    When I click on a portfolio item, I get this error on console:
    TypeError: undefined is not an object (evaluating 'content_retrieved[post_id].addClass')
    If I refresh the page, it starts working.

    I’ve been testing a few workarounds but couldn’t solve the issue, and I was wondering if this was a common bug, or if you might have a better solution.

    Hope you can help me

    March 14, 2018 at 11:50 pm #926930
    scopicsoftware

    Hi,
    I need help with this issue. Can you please check this thread?

    March 15, 2018 at 12:01 am #926934
    Yigit

    Hi,

    I can reproduce the issue. Could you please try de-activating all active plugins and check if that helps?

    Best regards,
    Yigit

    March 31, 2018 at 12:23 am #935484
    scopicsoftware

    Hi Yigit,
    I have disabled all plugins but still persists the issue.
    Any thoughts? What could be?

    April 2, 2018 at 7:31 am #935931
    Victoria

    Hi scopicsoftware,

    I was not able to see the issue in Safari on a Mac and on an iPad, did you get it working?

    Could you please clear the cache, check again, and maybe on a new device and get back to us.

    Best regards,
    Victoria

    April 5, 2018 at 8:33 pm #937890
    scopicsoftware

    Hi Victoria,
    We actually keep experiencing this issue.
    We have tried over the following devices:
    iPhone SE, iPad Air 1 (11.2.6), iPod 5, iPhone X, iPhone 7 and iPhone 8.

    On all these we’re experiencing this issue.
    Here are the steps to reproduce it:
    1) Open https://scopicsoftware.com
    2) Go to Portfolio tab
    3) Go to Web applications tab (or any other portfolio tab)
    4) Select any project and press on name of it
    5) It’s not opening the project
    6) Refresh page
    7) The project is opened

    Please try it out.

    April 6, 2018 at 7:44 am #938067
    Victoria

    Hi scopicsoftware,

    I took the steps you described above on my iPhone SE, did not have any problems, Home > Portfolio page > Web applications, tap on the Sfera Studios, ajax portfolio opened.
    The same test on iPad gave the same result.

    IMG_6193.PNG.PNG

    I will ask my colleagues to test as well.

    Best regards,
    Victoria

    May 2, 2018 at 3:56 pm #950126
    scopicsoftware

    Hi Victoria,
    I’m sharing with you a video reproducing the issue.
    We’ve already disabled all plugins and still getting this error.
    Please check it out.

    May 4, 2018 at 4:52 am #951252
    Ismael

    Hi,

    Thanks for the update. Did you test it on actual safari browser? It works fine on my end.

    Best regards,
    Ismael

    May 7, 2018 at 6:43 pm #952819
    scopicsoftware

    We’ve tested it on safari on several mobile devices.
    Could you test it on 2 or 3 of the ones I’ve listed above?

    May 8, 2018 at 8:51 am #953225
    Victoria

    Hi scopicsoftware,

    It might not work in all emulators but it works on an actual device. Can you reproduce the issue on the actual device? Can you make a screencast of that?

    Best regards,
    Victoria

    May 22, 2018 at 10:28 pm #960546
    scopicsoftware

    Hi guys,
    Me again.
    I’m attaching a video from a real phone where you can see the portfolio issue.
    Please check it out.

    Hope you can help us.
    Regards

    Pablo

    May 24, 2018 at 3:34 pm #961581
    Victoria

    Hi scopicsoftware,

    I tested the page on the iPad as well and in Chrome on iPad, this page does not seem to work properly but the page with mobile applications portfolio works fine, so there might be some element on that page that breaks things.

    Can you make a test page with just that element, please?

    Best regards,
    Victoria

    • This reply was modified 6 years, 7 months ago by Victoria.
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