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Hi there, hope you are doing well.
Our portfolio is not loading on some phones – https://www.goettling.me/portfolio/
This is a grave problem for us which we tried to resolve by updating plugins and theme.
Nothing seemed to work.For the past 2 weeks, the portfolio images are not loading on some phones – by this I mean the portfolio loads correctly on some mobile devices and does not load on others. This seems to be independent of the operating system or search engine.
The portfolio is working seamlessly on desktop, but on some mobile phones it is not loading at all.
Please help!
Thank you.
Additional Note – the issue is that the feature image on the portfolio page + the thumbnails within the portfolio item are not loading.
Hi,
Thank you for the inquiry.
The portfolio loads fine on browser device emulations (iPhone, iPad, Samsung, Pixel, Surface etc). It is not an actual device but the emulation is getting better at mimicking actual mobile device behavior. However, we noticed that the page takes quite a while to load, probably because there are a lot of portfolio items in a single page, which means that the browser has to request and load a lot of images, which might be the reason why it does not load at all on some mobile devices.
You might want to consider enabling the pagination or moving some of the portfolio items in their own category pages.
Screenshot: https://imgur.com/TDtSP7j
Best regards,
IsmaelHi Ismael, it is an unusual issue.
1. I am unsure why it is taking long for the portfolio page to load for you because we have installed the paid version of NitroPack to tackle the slow load. It is working fine for the users here. Also upon checking the webpage load time test, the results are 1.3 seconds fully loaded page.
2. The portfolio loads on 4 out of 5 phones here. I am trying to understand how the issue of the 1 out 5 phone unable to load the page, can be resolved.
3. Categories have been made, but we have one common service “Kitchen” design that cannot be further categorised.Is there any update that I can do to the theme or plugin to resolve this?
Thank you.
Hi,
The page with the portfolio are still loading properly on our end. Do you notice any difference (device specs, connectivity etc) between the phones where the portfolio works and the phones where it does not?
Does it work correctly when the NitroPack plugin is disabled? We noticed this grecaptcha error, which occurs in the minified file generated by the nitro plugin.
(index):1 GET https://www.google.com/recaptcha/api.js?render=KKEY&ver=3.0 net::ERR_ABORTED 400 nitro-min-d41d8cd98f00b204e9800998ecf8427e.index.js:1 Uncaught ReferenceError: grecaptcha is not defined at HTMLDocument.<anonymous> (nitro-min-d41d8cd98f00b204e9800998ecf8427e.index.js:1) at HTMLDocument.value ((index):1) at HTMLDocument.value ((index):1) at D ((index):1)The only recommendation that we can think of is to reduce the number of items using a pagination.
Best regards,
Ismael
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