Portfolio Entry Page

Hey Koung,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

Login credentials include:

• The URL to the login screen.
• A valid username (with full administration capabilities).
• As well as a password for that username.
• permission to deactivate plugins if necessary.

Best regards,
Andy

Hi,

I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

Best regards,
Andy

Hi,

I can see that you did not follow the instructions correctly, cause I activated your caching plugin again and can see that caching is still enabled. Caching will continue, although the whole plugin is enabled. That’s why please follow the instructions precisely. Also keep all other plugins deactivated while testing.

If that does not help then there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

Best regards,
Andy

I did deactivate the caching plugin and cleared my browser cache !

And that’s wrong and why I said that you did not follow instructions precisely. So again: before deactivating caching plugin switch off caching function.

Yes, if it’s not working then install it again.

Best regards,
Andy

Hi,

-> my actions:
1) emtpy caches 2) deactivate plugin, 3) clear browser cache

Instead please do the following:
1.) Go into Cache Plugin settings, 2.) Choose to switch off caching function, 3.) Deactivate caching plugin, 4.) Deactivate all other plugins as well, 5.) Clear browser cache + hard refresh a few times.

Best regards,
Andy