Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 19, 2014 at 7:04 am #337887
    sandjob

    Existing portfolio items will not load data in the Avia Layout Builder in any browser. Circle just spins and spins and no data ever loads.
    Templates tab shows up in existing portfolio items but not when a new one is created. Updated to current version.

    • This topic was modified 10 years, 9 months ago by sandjob.
    October 20, 2014 at 5:17 pm #338471
    Josue

    Hello,

    Have you tried disabling all third-party plugins to see if it gets fixed?

    Regards,
    Josue

    October 21, 2014 at 5:12 pm #339120
    sandjob

    I tried disabling all plugins and that did not resolve the issue, any other suggestions?

    October 21, 2014 at 10:14 pm #339242
    Josue

    Hi,

    Can you please create me an administrator account? post it here as a private reply.

    Regards,
    Josue

    October 22, 2014 at 7:19 am #339387
    sandjob
    This reply has been marked as private.
    October 23, 2014 at 2:34 am #339895
    Ismael

    Hey!

    Thank you for the info.

    You’re using a very old version of the theme, 2.4.1. Please download the latest version from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    There are two enfold themes available but the old one is activated. Please delete the old one then activate the 3.0.1 version.

    Regards,
    Ismael

    October 29, 2014 at 6:31 pm #342876
    sandjob
    This reply has been marked as private.
    October 31, 2014 at 7:05 am #343883
    Ismael

    Hi!

    I’m sorry but aside from the video tutorial on how to update the theme, I’m afraid we can’t be of any help at this time. Please review the tutorial or hire a freelance developer to override the old theme files with the new one. Make sure that you extract the enfold folder from the theme zip package. You can find all you need from the video. Please watch it again.

    Cheers!
    Ismael

    October 31, 2014 at 6:32 pm #344236
    sandjob
    This reply has been marked as private.
    October 31, 2014 at 6:43 pm #344244
    Yigit

    Hi!

    Please contact your service provider, they are the ones who could provide you with such information.

    Regards,
    Yigit

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