Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 18, 2016 at 10:43 pm #674391
    jozsacct

    Hello. With the enfold theme active, the plugin update badge shows 1, even though my plugins are actually all up to date. I know enfold is the reason because when I activate another theme this goes away. I tried deleting enfold and reinstalling, and as soon as I activate Enfold this Update badge of “1” appears. Enfold is up to date at 3.7.1, however this problem was there even with the previous version.

    Thank you

    August 18, 2016 at 11:41 pm #674415
    Andy

    Hey jozsacct,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Andy

    August 19, 2016 at 12:41 am #674430
    jozsacct

    Here is the information that you asked for. Thank you. You can deactivate the plugins if you feel it’s necessary.

    August 19, 2016 at 6:52 am #674520
    Jordan

    Hi,

    Thanks for the information.

    I was able to log in and view the dashboard. However, I am not seeing the plugin update badge reflecting that there are any updates, please see my screenshot.

    Try clearing your browser’s cache and please try this plugin to clear WordPress transients https://wordpress.org/plugins/artiss-transient-cleaner/.

    Best regards,
    Jordan

    August 19, 2016 at 7:48 am #674565
    jozsacct

    Well, it dissapeared for a few minutes while but it’s back. Can you look again?

    August 19, 2016 at 11:22 am #674672
    Vinay

    Hi,

    Please install transient plugin and clear the transient https://wordpress.org/plugins/transients-manager/

    Let us know if this helps.

    Best regards,
    Vinay

    August 31, 2016 at 2:54 am #679765
    jozsacct

    I deleted the transients, but the “update plugin” transient will not delete no matter what I do. So, the update badge is still there. If I suspend transients it goes away, so it probably has something to do with this.

    August 31, 2016 at 6:27 am #679817
    Jordan

    Hi,

    Thanks for getting back to us!

    Can you also not edit the expiration time on the transient? You can simply suspend the transient so that it does not show up or update.

    Best regards,
    Jordan

    February 20, 2018 at 1:19 am #914604
    wintner

    Hi, I have the same problem with Enfold Version: 4.2.3.

    I installed the Transients Manager but don’t know what I am supposed to do with it!
    It shows 31 transients! I don’t want to delete anything without knowing what it is!
    What am I looking for?
    Please advise.

    Thank you.

    February 20, 2018 at 5:53 am #914696
    Rikard

    Hi wintner,

    You should be able to delete all of those. If you want us to take a closer look then please include admin login details in private.

    Best regards,
    Rikard

    February 20, 2018 at 6:33 pm #914947
    wintner

    Deleting transients doesn’t change the plugins update badge! And doesn’t delete all?

    February 20, 2018 at 9:28 pm #915049
    Basilis

    Hi,

    That seems to be an issue with your hosting on how they cache the backend.
    It would require some time to get things out.

    Best regards,
    Basilis

    February 20, 2018 at 10:36 pm #915085
    wintner

    Thanks, the badge is gone now.

    February 21, 2018 at 4:39 am #915202
    Victoria

    Hi wintner,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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