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Have used the Enfold theme for several years and it has been working fine till recently. Moneris Gateway plugin did an update and now the Enfold theme is hiding the variable product pricing on the website. The simple product pricing is fine. I have run tests to confirm the conflict is with the Enfold theme and not other plugins. Are you aware of this issue and how can it be resolved as it is quite impossible to sell products on a website without a price. Please advise.
Hey RK,
Thank you for the inquiry.
Have you confirmed that the issue only happens with Enfold and not with the default WordPress themes? We may need to access the site to properly understand the issue. Please provide the login details in the private field.
We also recommend reaching out to the plugin developer for additional information about the issue.
Best regards,
IsmaelHi,
Thank you for the info.
Please provide the admin account you’re using or create another one with any available email address you have access to. We’ll check the site again once the login info is available.
Best regards,
IsmaelHi,
Thank you for the update. You may have forgotten to include the username. Please include it in the private field.
Best regards,
IsmaelHi,
Thanks for your patience, but your thead is posted to our “contact form” area.
Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.
Please note that we are limited to supporting third party plugins, we are not familiar with the Moneris Gateway plugin, so perhaps this will require custom coding, we are not sure.Best regards,
Mike
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