Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 24, 2018 at 2:52 pm #917116
    stevesip

    I have tried 5 times to get the plug in to open I have even downloaded it a second time and still it keeps coming up with a fail. Anyone have any hints on what the heck is going on. It is a plug in for goodness sake I have added heaps of them in the past and never had this happen before.

    February 25, 2018 at 4:21 am #917262
    Rikard

    Hey stevesip,

    What do you mean by the plugin not opening? Please try to explain a bit further. Just a reminder; this is support for the Enfold theme.

    Best regards,
    Rikard

    February 25, 2018 at 9:24 am #917325
    stevesip

    I have tried several times to upload the plugin this is what I get…

    Unpacking the package…

    Installing the plugin…

    The package could not be installed. No valid plugins were found.

    Plugin installation failed.

    Return to Plugin Installer

    February 25, 2018 at 4:16 pm #917425
    Victoria

    Hi stevesip,

    Which plugin are you trying to install? Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 27, 2018 at 6:18 am #918194
    stevesip

    Hi Victoria,
    Sorry had no internet for 2 days. Below is my website. It is a test site. the admin log in is in private.
    Not sure how to give you the file I am trying to upload it is in the part where I purchased the theme. There are 4 choices from memory. One is the complete package and then there is the theme. Here is the link I have. Thanks.
    https://themeforest.net/downloads?utm_campaign=purchase_confirmation&utm_content=your_order_tf&utm_keyword=sysemail&utm_medium=email&utm_source=purchase_confirmation&utm_term=sysemail

    • This reply was modified 6 years, 8 months ago by Rikard.
    February 27, 2018 at 10:12 am #918315
    Rikard

    Hi,

    Thanks for that, though the link you posted is only redirecting me to the home page, so I’m still not sure exactly what you are trying to upload? Since you contacted us, I’m guessing you have purchased one of our themes? If so then please try to upload the file under Appearance->Themes instead of Plugins. We only sell themes, not plugins :-)

    Best regards,
    Rikard

    February 28, 2018 at 1:29 am #918759
    stevesip

    Hi,

    Daaa Thanks that made it a whole lot easier. I am used to adding plugins to my site.
    Thanks I appreciate the help.

    Steve

    February 28, 2018 at 2:02 am #918762
    Wukuadad

    I have a similar problem. I tried importing the church demo but was asked to download and activate the events calender plugin. I was successful in installing it but whenever I try to activate it, I get this ”
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.” Please help fix it.

    February 28, 2018 at 7:41 am #918832
    Nikko

    Hi Wukuadad,

    Please create a new thread, then also provide us temporary admin access as well as ftp access so we can check further. Just post the details in private content so it will only be visible to moderators and the thread creator.

    Best regards,
    Nikko

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