Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 6, 2022 at 2:25 am #1347339
    Candace Baldwin
    Guest

    I am very sorry to use this form for this issue, but I have tried unsuccessfully for a week to figure out how to get a hold of someone to help me.

    I recently became responsible for the account for our theme and it says the User Name is correct, but the password is not. I then tried to reset the password but I do not receive the reset password email (although I was told it was switched to my email address of (Email address hidden if logged out) ).

    We have Enfold theme, version: 4.9.2.1

    I am very sorry, but your support does not provide ANY WAY to contact someone for this issue.

    Please, please, please help me as I have a problem with the website and need to use your support area!

    Candace

    April 6, 2022 at 9:09 am #1347378
    Rikard

    Hey Candace,

    The email you referred to is not registered on our support forum, which email did you use to register?

    Best regards,
    Rikard

    April 6, 2022 at 7:01 pm #1347463
    Candace Baldwin
    Guest

    Hi Rikard,
    Thank you for responding! The person who purchased the theme had the email address of (Email address hidden if logged out) .
    I forgot to include the user name in my original contact which is: AVSA2020Website.
    When she turned it over to me, she said she changed the account to my email address, but it appears that did not happen.
    I was forwarded several emails with the documentation of the purchase and I’m happy to attach them or provide any information from them that would be helpful.
    Candace

    April 6, 2022 at 7:46 pm #1347473
    Rikard

    Hi,

    Thanks for the update. I found the user you are referring to, and I’ve updated it with your new details. You can use your email and the password in private to login to the support forum. Please note that your support period has expired. If you want to extend it, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    April 8, 2022 at 3:33 am #1347629
    AVSA2020Website

    Rikard – thank you, thank you, thank you! I am in!
    Really appreciate you getting this address for me.
    Very sincerely,
    Candace

    April 8, 2022 at 3:46 am #1347637
    Mike

    Hi,
    Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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