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We’ve encountered the same issue we did about five months ago where the YouTube videos just stop working on our site. That was: #1422618. Kriesi found and corrected. I did not have to do anything on my side to correct the issue.
Please forward to the support team for their magic again.
Thanks!
CandaceHey Candace,
Could you post a link to where we can see the problem you are having please?
Best regards,
RikardHello! Thank you SO MUCH for reaching out so quickly!
Hi,
Thank you for the link.
We can reproduce the issue, but we are unable to find any errors or clues as to why the videos are not loading correctly. Did you enable the Privacy & Cookies option? Please try temporarily deactivating all plugins, or alternatively, provide login details in the private field so that we can check the site further.
Best regards,
IsmaelHi Ismael,
I received the issue from a user who uses a different browser then myself. When I checked, I encountered the same issue. I then reached out to a third person to check with a different browser and PC. The videos don’t work for any of us.
The last time it was a function within Jet Boost so that function (Optimize Critical CSS Loading) has been disabled since. I now manually do that process.
I will include login credentials.
I am grateful for your help.
CandaceHi,
Thank you for the info.
The videos load correctly when we disabled the Defer Non-Essential JavaScript option from the Jetpack Boost plugin. Please keep the option disabled for now.
Best regards,
IsmaelThank you Ismael!
I am very grateful for your quick response and solution. I will reach out to that group for resolution.The videos are working again.
CandaceHi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
Rikard
- The topic ‘Please, please help me’ is closed to new replies.