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I’m sorry to send this from the sales channel, but I could not find any other way to send a message via the Support page. I need some serious help recovering lost credentials.
I do some work for a non-profit organization called the Seattle Swing Dance Club (SSDC). I run their main event, Easter Swing. Since we’re a volunteer-run non-profit org, we have lots of turnover as people come and go from the organization. Thus, someone at some point purchased Enfold for our website at easterswing.org, which is currently stuck at version 4.1.2, and I’m having trouble integrating WooCommerce, so I’d like to update to the newest version. But I’m stuck…
I believe our Themeforest username is “ssdcitc”, but I don’t see the product there. So it might have been purchased under a different account that I’m unaware of. Somehow or another, we have this theme, and I like it, but I am at my wits end about how to proceed with it. Please help. Thank you in advance.
Best,
AllenHey Allen Ulbricht,
Thank you for contacting us at Enfold support, we are the theme support channel and the developers of Enfold. I have searched the support members for your organization, but didn’t find a user for your organization, I searched with and without wildcards:
*ssdcitc*
*easterswing*
*ssdc*
Unfortunately when a license is bought the user signs up for support voluntary, so not everyone does. Envato (Theme Forest) handles all of the sales and licensing and we don’t have access to their database, and we can’t create licenses or users for Envato.
Please try reading this page to reset your Envato password, perhaps the previous user used a organization email address and you will get the reset email, or they will see the request and realize you need help and contact you. There is also a button on the page to ask for help from Envato, but I believe they are very strict with their accounts. Perhaps they will allow you to “renew” your license for a lower cost.
The version you have will not update automatically because Envato changed from a API to a “Token” system for checking the license to update, so you will need to download the latest version (4.5.3) and update via FTP, (don’t overwrite the theme folder, delete it via FTP and upload the new one)But to integrate woocommerce please see our documentation this is the page that explains the most about woocommerce Our theme is well documented, and it’s well crawled by Google, so you can find a specific solution by Googling your question with the word “Enfold”
and look for the results that are from “kriesi.at/support/”
I hope this helps, and I wish I could offer support directly, but you would need to be a member of our support forum, I hope you understand.If the documentation doesn’t help and Envato won’t give you access to the account, I recommend purchasing a new license because it comes with 6 months of support which can be upgraded to a full year for $17 plus you will get free updates for life, a great bargain when you consider the hourly cost of support.
Best regards,
Mike
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