Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • June 29, 2018 at 2:03 am #979160
    Bianca Elsworth
    Guest

    Hello, I submitted a forum post yesterday, but I haven’t heard back from anyone. This is pretty urgent because I gave the my login details so that the moderators could help fix an issue which it did but after that was resolved it has affected a few other things on my website and i can no longer edit or add new posts and when I add a new page all of the layout builder options have completely disappeared. I don’t know what the moderator did when they were logged in to my website but I need it fixed asap and obviously I am pretty hesitant about giving login access now.

    June 29, 2018 at 2:51 am #979162
    Vinay

    Hey Bianca Elsworth,

    I understand the issue is urgent, we would like to help you with it please write to us using the support forum or open a new ticket if your previous ticket is closed.

    Best regards,
    Vinay

    June 29, 2018 at 2:52 am #979163
    B

    I have opened a new ticket, I did this yesterday but I haven’t had any response.

    June 29, 2018 at 9:26 am #979223
    Yigit

    Hi,

    It seems like you have already figured it out – https://kriesi.at/support/topic/posts-unable-to-publish-or-edit/#post-979169.
    If you have any other questions, let us continue on your existing thread :)

    Best regards,
    Yigit

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • The topic ‘Please contact ASAP’ is closed to new replies.