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Posts
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Our client’ site shows no pictures. Please check link to image and link to page in private section.
(We are on the latest WordPress and Enfold)Hey Jelle,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- The URL to the login screen.
- A valid username (with full administration capabilities).
- As well as a password for that username.
- permission to deactivate plugins if necessary.
Best regards,
JordanHere you go Jordan:
See private section..Please do NOT deactivate: “iThemes Security Pro” plugin because then you cannot login anymore.
Hi,
All images are loading on my end using Chrome, in what browser are you seeing this?
Best regards,
RikardHi Rikard,
I’ve tried several browser. The images with an animation asociated with it are not loading.
See under “partners” that carousel of logo’s is not loading. On outher branche pages theoicture of the accountmanager is still associate with an animated entrance and are not loading.
Can you please check again?
Hi,
Sorry but I can’t see anything like that on the home page, I looked for a partners page also but I couldn’t find one?
I get this error when I try logging in: Je hebt geen toestemming om deze pagina te bekijken.. Not sure why?
Best regards,
RikardThat was my bad, now you are admin.
You shouldn’t look at the homepage but on the page I’ve shared earlier in this tread.
Any response yet? Also the contact forms are not shown anymore.
Something goed wrong, that’s for sure, but what…?
Hope you can help.Hi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue. Afterwards deactivate your caching plugin again, as well as all other plugins. Especially keep your cloudflare function deactivated.
Best regards,
AndyHi Andy,
That didn’t work.
Gravityforms is saying this:
Because your form uses conditional logic it has an inline style of display:none applied, if your page has any JavaScript issues they can prevent the Gravity Forms scripts from running, and when those scripts can’t run the inline display:none style can’t be removed.
Checking your page I can see a JS error coming from a file of your theme [screenshot in private section]
You’ll want to contact with your theme developer for assistance or run through a full theme/plugin conflict test: https://www.gravityhelp.com/documentation/article/testing-for-a-themeplugin-conflict/
Hi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi Andy,
As stated before, feel free to deactivate the plugins exept iThemes security.
We have disabled all plugins, the problem stays.Hi,
well, we would need to deactivate iThemes security as well.
However, there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:
Best regards,
AndyHi Andy,
I’ve deactivated iThemes security plugin (and all others) but the problem stayed.
Now I’ve completely removed ENFOLD via FTP and replaced it for a brand new one.
The problem stays.I’v deleted the child-theme we use and… although the site doesn’t look like before, due to losing all custom changes, the functionalities (contactforms and visuals) work like normal…
Is there any chance, you can take a look why the child-theme suddenly doesn’t work anymore?
And / or export the settings and create a new child theme?Looking forward to your response.
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