Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • January 18, 2019 at 11:23 pm #1055708
    gharry79

    Hi,
    the qualität of all pictures in the masonry galerie (at the lightbox) is very bad. Can I fix this?
    thanks.
    best regards,
    harry

    January 20, 2019 at 9:31 am #1056078
    Rikard

    Hi Harry,

    Where can we see the problem in question?

    Best regards,
    Rikard

    January 20, 2019 at 10:40 am #1056101
    gharry79

    Hi Rikard.
    here http://www.pictas-collective.com/home you can see under Last Photographs and than look st the first picture with the New York Skyline. In the lightbox the picture is not sharp.
    Best,
    Harry

    January 20, 2019 at 10:47 am #1056108
    gharry79

    Hi again,

    here you can see how it looks like normal and you can see the sharpness what I mean:
    https://m.facebook.com/hgp.photo/photos/a.534787676557984/1860385867331485/?type=3&source=54&ref=bookmarks

    Thanks.

    Best,
    Harry

    January 21, 2019 at 5:20 am #1056411
    Rikard

    Hi,

    Thanks for that, though the site you linked to seems to be password protected?

    Best regards,
    Rikard

    January 21, 2019 at 8:01 am #1056473
    gharry79

    Oh sorry, yes the password is harry

    thanks,
    Harry

    January 22, 2019 at 1:16 am #1056958
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    January 22, 2019 at 1:22 am #1056966
    gharry79

    Hi Basilis,
    thanks for your help!
    Best,
    Harry

    January 23, 2019 at 4:16 pm #1057785
    Victoria

    Hi Harry,

    Best regards,
    Victoria

    January 23, 2019 at 4:54 pm #1057808
    gharry79

    Hi,
    No I think so, where I can check this?
    Best Harry

    January 24, 2019 at 3:37 pm #1058195
    Victoria

    Hi gharry79,

    It is either one of your security plugins or your hosting provider. You can check those.

    Best regards,
    Victoria

    January 25, 2019 at 12:37 pm #1058654
    gharry79

    Hi Vicotria,
    now it should work because my website host deleted the locations blocking.
    Many thanks.
    Best,
    Harry

    January 25, 2019 at 7:40 pm #1058889
    Victoria

    Hi Harry,

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    January 25, 2019 at 10:55 pm #1058933
    gharry79

    Thank you Viktoria. I deleted the cache and now it’s sharp. Not 100% but the reason ist the pic size.

    Many thanks.

    Best,
    Harry

    January 29, 2019 at 9:37 pm #1060187
    Victoria

    Hi Harry,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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