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Hi team,
Our development site was done in PHP 5.6, but upon launching http://www.comdagives.com, we were only told that the launch environment is in 5.4 after discovering that the wp-admin editors do not function. The front end is mainly fine. Here’s the error we’re getting when we try to edit a page (live site only):
Fatal error: require(): Cannot redeclare class wp_comments_list_table in /websites/www.comdagives.com/html/wp-admin/includes/list-table.php on line 44
Google maps also doesn’t work, and we cannot update the theme. The theme update is likely a read/write issue with our security, though.
Google: This page was unable to display a Google Maps element. Please contact the site administrator. If you are the administrator of this site, please check the JavaScript console or check the following page for troubleshooting: http://g.co/mapsJSApiErrors
Theme: An error occurred while updating Enfold: Could not create directory.
Hey goosedigital1,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Thanks,
RikardRead/write capabilities are turned off server-side, but this would not cause the fatal error. It explains the theme not updating, though.
I see from another thread that you have been having an issue with google maps since last month, so if we can fix the versioning issue, if that’s indeed what’s causing the error, then we’ll just remove the map.
Thanks for your help! :)
Not sure if you did anything here, but the editor is now working.
We updated the theme from our dev site, and removed the map entirely. We’ll remove your credentials tomorrow.
Now the entire website has a redirect in place going from one URL to the other (see private). We’re all very confused here as to how the 301 redirect got into place – you didn’t do that by chance did you? So strange!
Hi team – PHEW it turns out our database was just redirecting the site; we’ve replaced the database. That was scary :)
We’re still having the issue with the editor. It only appeared fixed because our database was redirecting to our development site.
This is the last issue that we need to resolve before we can sign off on this little project. It’s a bit frustrating to us to not hear back over several days, so please do your best to reply. We love this theme, and have paid to use it on 6 sites so far… but the support time need improvement. We can’t wait to have this resolved!
Thank you :)
Hey!
Glad you figured it out!
Regarding Google Maps issue, please refer to this post – https://kriesi.at/support/topic/solution-to-google-maps-key-issues/ or this one – https://kriesi.at/support/topic/google-maps-7/#post-656457
If you have any other remaining issues, please let us know!
Cheers!
YigitHi!
Login credentials posted here – https://kriesi.at/support/topic/php-versioning-issue/#post-663024 are not working for me. Can you please check them once again?
Regards,
YigitHi!
Can you please try updating the theme to the latest version 3.6.1 firstly – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Regards,
YigitCurrently, we cannot update the theme – the security settings with the hosting provider do not allow read/write privileges on PHP files.
This is also why we think this has something to do with the PHP version, as in our development site, everything works fine on the back-end (even before we updated to the most recent theme)
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