Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 23, 2015 at 6:30 am #507490
    jasonaks

    Hi there,

    My website went down yesterday and the error log shown that there is a line at masonry_entries.php on line 32 that cause PHP fatal error. My domain is at http://www.vapelah.com

    Fatal error record in the Private content area.

    Can you let me know if there’s solution to this?

    Thanks a bunch,

    September 23, 2015 at 9:46 am #507560
    Rikard

    Hi Jason,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    September 23, 2015 at 11:06 am #507606
    jasonaks

    Thanks for your prompt reply, Rikard. I have tried earlier, however updating a fresh copy of theme via FTP does not work tho. According to the error log, the particular line in masonry_entries.php tries to create a ‘tmp’ folder in the server root directory, but because of openbase restrictions, it’s blocked and hence the error.

    Anyway I can edit the codings to set up the folder in my home directory instead of the server root directory? P/S: I have a few domains sitting in the same server.

    Thanks a bunch.

    September 24, 2015 at 5:35 am #508158
    Rikard

    Hi,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 26, 2015 at 7:01 am #509365
    jasonaks

    Hi Rikard, since I can’t login to wordpress, I can only offer you our FTP login for checking. Please refer to the private section.

    Kindly let me know asap? Appreciate your prompt reply on this.

    Thanks a bunch.

    September 28, 2015 at 3:12 am #509768
    Dake

    Hey!

    Please rename your plugins folder to disable your plugins.

    I’m seeing a “Your access to this site has been limited” error message when trying to view your website normally.

    Best regards,
    Dake

    September 28, 2015 at 4:15 am #509776
    jasonaks

    Hi Dake,

    I have renamed the plugin folder, you should be able to access it now? Previously I have installed country blocker plugin to filter visitor’s country.

    Thanks a bunch,

    September 28, 2015 at 9:52 am #509888
    Ismael

    Hi!

    You can actually change the “open_basedir” directive value or at least you can ask your hosting provider. Tell them that the restriction somehow conflicts with the theme. Or ask them to change the directory where the /tmp should be generated, I think that is the “upload_tmp_dir” value but I’m not sure. Your hosting provider should be able to help.

    Cheers!
    Ismael

    September 28, 2015 at 10:55 am #509918
    jasonaks

    Hi Ismael,

    Thanks for your reply and suggestion. However, their standard PHP protocol disallow folder creation on the root level.

    Hence, I would like to know where can I edit the in the theme files, to change the folder directory creation in my domain home folder instead. Can you point it out to me, which file and line?

    Also that is problem is quite weird. I was running the site for 1 month plus without problem and this error suddenly came on without any prior updates to the CMS, theme nor plugins.

    Looking forward to hear from you. Thanks a bunch.

    September 29, 2015 at 1:36 am #510495
    Josue

    Hey!

    Try adding this at the very end of your theme / child theme functions.php file:

    add_theme_support('avia_no_session_support');

    Cheers!
    Josue

    September 29, 2015 at 2:05 am #510500
    SoperWS

    I had this same problem after moving a site from a demo host to a live host. Added the line Josue provided to my child functions.php file, problem solved! Thanks @Josue for the solution, and @jasonaks for asking the question!

    September 29, 2015 at 2:33 am #510504
    Josue

    You are welcome, glad to help :)

    Regards,
    Josue

    September 29, 2015 at 5:20 am #510515
    jasonaks

    OMG! This solved the problem!!!

    Thanks Josue! Thanks for your advise and support on this issue. Real life savior! :)

    September 29, 2015 at 9:18 am #510599
    Rikard

    Hi,

    Glad we could help :-)

    Regards,
    Rikard

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