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  • May 4, 2017 at 7:15 pm #788013
    roach3747

    I’m having an issue with my wordpress that seems to be specific to the enfold theme. I don’t know what any of it means.

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    May 5, 2017 at 7:25 am #788231
    Rikard

    Hey roach3747,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 7, 2017 at 8:56 pm #789180
    roach3747

    The help would be great. Thanks so much!

    • This reply was modified 7 years, 7 months ago by Rikard. Reason: Add URL
    May 8, 2017 at 4:33 am #789291
    Rikard

    Hi,

    Thanks for that, though I can’t see any error messages either on the front- or back-end. Where are you seeing them? You are running an old version of the theme so please try updating to the latest version (4.0.5): http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    May 8, 2017 at 6:41 am #789329
    roach3747

    It only happens randomly for some users and not others.

    May 8, 2017 at 9:02 am #789345
    Nikko

    Hi,

    The problem seems more of a caching issue, try to flush the cache and check it. To the users who are experiencing this, are they having the issue on backend or front of the site? or is there a specific page where this issue appears?

    Best regards,
    Nikko

    May 9, 2017 at 1:47 am #789930
    roach3747

    I have already flushed the cache and it’s still doing it. It’s on the front end and always shows up on the home page at the very top.

    May 9, 2017 at 7:22 am #790023
    Rikard

    Hi,

    Thanks for the feedback, could you try following my advice to update the theme please? If we want to get to the bottom of your problem we have to start there.

    Best regards,
    Rikard

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