Viewing 10 posts - 1 through 10 (of 10 total)
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  • August 28, 2018 at 2:37 pm #1002708
    Jan_Martin_Sorensen

    Hi Kriesi

    Thanks for a great theme. For my client I need help to solve a problem they continuesly have, when opdating the front page. I have had different programming experts in my network to look at this problem, but it seems that they all refer to you as the “theme-Writer” to help solve the issue, and in a new theme-update. Supposedly you are the only one who can help us.

    When being in our the WP-controlpanel and making changes in the front page, when we update our changes we get this error text below – I really hope you can help me/us soon as possible:)

    This is the error we get after puching th e”update” button. The error is then shown in a white blank pagewiew:
    Notice: Undefined index: index in /customers/4/0/d/martinogco.dk/httpd.www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullscreen/slideshow_fullscreen.php on line 887 Notice: Undefined index: index in /customers/4/0/d/martinogco.dk/httpd.www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullscreen/slideshow_fullscreen.php on line 890 Warning: Cannot modify header information – headers already sent by (output started at /customers/4/0/d/martinogco.dk/httpd.www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullscreen/slideshow_fullscreen.php:887) in /customers/4/0/d/martinogco.dk/httpd.www/wp-admin/post.php on line 198 Warning: Cannot modify header information – headers already sent by (output started at /customers/4/0/d/martinogco.dk/httpd.www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullscreen/slideshow_fullscreen.php:887) in /customers/4/0/d/martinogco.dk/httpd.www/wp-includes/pluggable.php on line 1219

    I really hope to hear from you soon as possible.

    August 28, 2018 at 3:56 pm #1002737
    Nikko

    Hey Jan_Martin_Sorensen,

    Is this error showing at the front of your site? I checked the link you gave and couldn’t see the error.
    If it’s in the backend, please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    August 28, 2018 at 4:31 pm #1002754
    Jan_Martin_Sorensen

    Hi Nikko, thanks so much for your quick reply.

    Yes the error is only showed in the backend. I can if your prefer send you a screen dump of the error I get?

    I have installed the plugin for your temporary account. Here are the login data:

    Look much forward to hear form you again:)

    August 29, 2018 at 10:46 am #1003065
    Dude

    Hi,

    I think this issue is caused by php warnings. These warnings should be fixed with the next theme update. I added following code to enfold/functions.php:

    
error_reporting(0);

    to deactivate the error/warning output. I’d recommend to use this code even if you’re not experiencing any issues because php warning/error messages might help hackers/attackers to find weak points or backdoors.

    Best regards,
    Dude

    August 31, 2018 at 2:18 pm #1004096
    Jan_Martin_Sorensen

    Hi Moderators.

    Thank you so much for your help.

    I have just tried to update the layout again, from the front page back-end wp.
    And the error no longer shows.

    So I assume my issue/error is fix for now at least, and that we will be able to update the theme without any issues next time there is an update, correct?

    September 2, 2018 at 4:58 am #1004542
    Rikard

    Hi,

    Yes, next time you should hopefully not have any problems. If you should then we’ll help you out here on the forum.

    Best regards,
    Rikard

    September 2, 2018 at 9:24 pm #1004713
    Jan_Martin_Sorensen

    Hi Rikard:) – Thanks so much for your help and solution to the problem.

    September 3, 2018 at 7:34 am #1004797
    Rikard

    Hi,

    Glad we could help and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    September 3, 2018 at 1:48 pm #1004954
    Jan_Martin_Sorensen

    No I thank you:) – You can close the topic. And again thank for an eminent theme – and support:)

    September 3, 2018 at 1:58 pm #1004959
    Rikard

    Hi,

    Thanks for letting us know and for the kind words, much appreciated :-)

    I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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