Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 8, 2022 at 7:25 pm #1339647
    anders-studio

    Hi!

    I have issues with timeouts when working in wordpress with enfold theme. My provider told me that mutliple php errors are causing this timeouts.
    Here is one part of the error log:

    [Tue Feb 08 17:00:57.925498 2022] [proxy_fcgi:error] [pid 51791:tid 34394933504] [client 2001:4bc9:b43:f70c:25a8:2e68:56f0:306f:60415] AH01071: Got error ‘PHP message:
    PHP Warning: file_get_contents(/usr/local/www/vhosts/name/domainname.com/htdocs/https://www.domainname.com/wp-content/uploads/dynamic_avia/enfold.
    css): failed to open stream: No such file or directory in /usr/local/www/vhosts/name/domainname.com/htdocs/wp-content/themes/enfold/config-templatebuilder/
    avia-template-builder/php/class-asset-manager.php

    It seams that enfold is adding a domainpath (https://www.domainname.com/wp-content/uploads/dynamic_avia/enfold) after htdocs and this causes errors.

    Thanks for your help!
    Konrad

    February 9, 2022 at 8:53 am #1339721
    Rikard

    Hi Konrad,

    Thanks for the login details. Where are you seeing the PHP warnings you are referring to?

    Best regards,
    Rikard

    February 9, 2022 at 9:53 am #1339748
    anders-studio

    Hi Rikard,

    thanks for the quick reply. These errors are in the server log files of the provider. I can connect you with the support team of the provider (see private content).

    Best regards,
    Konrad

    February 9, 2022 at 2:57 pm #1339822
    Rikard

    Hi Konrad,

    Thanks for the clarification. What you pasted above is a warning, and shouldn’t cause any errors on your site. What exactly is happening when you are getting timeouts? If this was a general problem with the theme, then all our users would experience it. So far you are the only one who has reported it. If you could share your server logs with us, then that would be helpful.

    Best regards,
    Rikard

    February 17, 2022 at 6:29 pm #1341217
    anders-studio

    Hi Rikard,

    sorry for the delay – it took some time to get the log files from our provider.
    Attached in the private section you can find the log file. If you have further questions please let me know.

    Best regards,
    Konrad

    February 20, 2022 at 11:32 am #1341463
    Rikard

    Hi,

    Thanks for that. I can’t see any theme specific messages in the log though, and the warning you posted in your first message is not in there either. Is there a sure why to reproduce the warning that you posted before? Also, what exactly is causing the timeouts? How did your hosting provider come to the conclusion that it’s caused by the theme?

    Best regards,
    Rikard

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