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Posts
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Hello,
I am having the same issue as https://kriesi.at/support/topic/using-enfold-shortcodes-inside-taxonomy-php/ – can you please provide me with the fix as well?
— Danielle
Hey Danielle,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi,
Thank you for the admin login, but the solution in the link you provided requires FTP access to apply.
If you would like us to try Please include FTP access in the Private Content area.Best regards,
MikeHi,
Thank you for the FTP access, I renamed your current theme to “enfold-old” then I uploaded the new “enfold” and checked that your site is working correctly. Please also check for yourself.
But I was not sure were to see the error on your site, so please check and let us know.Once you are happy you, (or I) can delete the “enfold-old” via ftp, (not the WP theme page)
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.Best regards,
Mike
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