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  • March 23, 2019 at 12:31 am #1082036
    Sulema07

    Hello
    The site no longer displays when my website host upgrades to PHP 7.2.

    March 26, 2019 at 12:12 am #1082900
    Sulema07
    This reply has been marked as private.
    March 27, 2019 at 12:58 am #1083321
    Basilis

    Hi,

    We cant know where you have edited the theme to add the custom elements. most probably should be the shortcodes folder, which u should have also moved to the child theme

    Best regards,
    Basilis

    March 27, 2019 at 5:14 am #1083383
    Sulema07
    This reply has been marked as private.
    March 27, 2019 at 11:47 pm #1083835
    Sulema07
    This reply has been marked as private.
    March 28, 2019 at 3:54 pm #1084150
    Sulema07
    This reply has been marked as private.
    March 29, 2019 at 12:09 am #1084332
    Sulema07

    Hello
    @basilis

    This is critical.
    I had asked for help a few days past now my clients’ site as now the site not displaying at all. The found issue is with the layerslider in the theme. I am having problems updating the theme and layerslider to the latest version. Could you please update the LayerSlider and the theme to the latest version as well. Thank you kindly for your help as I am not tech savvy for these actions.

    Thank you very much for your help!

    • This reply was modified 5 years, 8 months ago by Mike. Reason: remove public password
    March 31, 2019 at 7:34 pm #1085153
    Mike

    Hi,
    Sorry for the late reply, I didn’t know what custom elements you might have so I made a backup of your shortcodes folder, then I renamed your current theme to “enfold-old” then I uploaded the new “enfold” and checked that your site is working correctly. Please also check for yourself.
    You will need to tell us what custom elements you have so we can try to merge them, but the shortcodes for Enfold have changed since v3.1.1 and I’m not sure if we will be able to merge them.
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.

    Best regards,
    Mike

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