Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • May 25, 2020 at 12:45 pm #1216101
    Saka

    I am having to run PHP 5.6. If I try to upgrade to 7.1 or 7.2 the site just shows a white screen. If I upgrade to 7.3 then I see this message when I load the site:

    There has been a critical error on your website.

    Learn more about debugging in WordPress.

    Thanks,

    Jason

    May 26, 2020 at 3:55 am #1216355
    Rikard

    Hey Jason,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 26, 2020 at 7:07 am #1216396
    Saka
    This reply has been marked as private.
    May 26, 2020 at 6:07 pm #1216556
    Yigit

    Hi,

    Could you please upgrade PHP version and post FTP logins here privately? We are going to need to see the issue in order to fix it :)

    Best regards,
    Yigit

    May 26, 2020 at 8:09 pm #1216648
    Saka

    Hi,

    Thanks for looking into this. As this is a business site I can’t change from 5.6 to 7.x as the site goes down. I am providing the cPanel access for you. Can you please make the change when you look at the issue and switch it back if it doesn’t work? Otherwise if you can please let me know when you can take a look then I can make the change at that time.

    Thanks

    May 28, 2020 at 12:33 pm #1217326
    Saka

    Hi,

    Just wanted to follow up on this to see how we can resolve the issue?

    Thanks,

    Jason

    May 28, 2020 at 8:31 pm #1217502
    Saka

    Hi,

    I did this and the site went offline. So put it back again. How can we solve this?

    Thanks

    June 3, 2020 at 3:20 pm #1219100
    Ismael

    Hi,

    What is the version of the theme in your installation? Please make sure that it contains the latest version, v4.7.5. Older versions may not be compatible with the latest PHP.

    We can’t access the site because it has SSL certificate issues. Please ask your hosting provider for additional assistance.

    Best regards,
    Ismael

    June 3, 2020 at 3:26 pm #1219104
    Saka

    Hi,

    Its running 4.7.4 which I updated it to before asking for support.

    I am not aware of any SSL issues as the certificate was just renewed. I do have Wordfence with 2FA activated so perhaps thats why you were unable to access the site? I can deactivate this for you if you are able to take a look?

    Earier one of your colleagues accessed the site as you will see above but asked for the FTP access which I have provided but since then I didn’t hear back.

    Thanks

    June 4, 2020 at 3:58 pm #1219439
    Yigit

    Hi Jason,

    Sorry for my late reply!

    I am not able to login to your WordPress dashboard either. I attached the message I receive in private content field below. FTP logins work so that is fine for time being.

    Could you please upgrade PHP version once again and let us know? I assigned the thread to myself and will be waiting to hear from you.

    Best regards,
    Yigit

    June 4, 2020 at 4:11 pm #1219445
    Saka
    This reply has been marked as private.
    June 4, 2020 at 4:20 pm #1219449
    Saka
    This reply has been marked as private.
    June 4, 2020 at 4:27 pm #1219453
    Yigit

    Hi,

    Issue was related to your PHP memory limit. It was 32M and I increased it to 256M by adding following code to wp-config.php file

    
define('WP_MEMORY_LIMIT', '256M');

    Please review your website :)

    Best regards,
    Yigit

    June 4, 2020 at 4:29 pm #1219454
    Saka

    Works perfectly now :-)

    Thank you for all your help and very quick fix which is really appreciated

    June 4, 2020 at 4:33 pm #1219458
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘PHP 7.1 / 7.2 / 7.3 don't work’ is closed to new replies.