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  • #960438

    Hello,
    we update around 10 days ago to version 4.3.2 and the slider in the home was working also with “Load only used elements (recommended)” in Performance tab. Now I have to select “Always load all elements” if I want to see the slider. What can be wrong with it?

    this notice appear (only in Opera).
    ————————————————
    Admin notice for:
    Fullwidth Easy Slider

    This element was disabled in your theme settings. You can activate it here:
    Performance Settings
    ————————————————-

    Thank you
    Mauro

    #961226

    Hey profumopuntoit,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    #961464
    This reply has been marked as private.
    #961508

    we had in the past added several instruction in function.php to remove_actions
    Maybe someone is conflicting?

    #962921

    Hi,

    Thanks for the info. The slider display properly now. If you encounter the issue again, edit the page and update it.

    Best regards,
    Ismael

    #963096

    Hi,
    Can you please explain what have you done to fix? Because this is the staging site and I have to reproduce the same fix to the other in case this problem happens also there.
    Thank you
    mauro

    #963914

    Hi,

    Can you try just edit the page and update it as Ismael said?

    Best regards,
    Basilis

    #964793

    I did it and it displays correctly
    May I know if you have done some modification a part from re-save the page?
    Thank you
    Mauro

    #966778

    Hi,

    Ismale just resaved the page, he didnt done anything else on the page. :)

    Best regards,
    Basilis

    #967222

    ok

    #967778

    Hi,

    Thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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