Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 3, 2018 at 4:04 pm #1005030
    smoothbob

    Hi

    I am trying to link to a pdf with a button but this does does not find the file:

    [av_button label='Download e-Brochure' link='http://wpg.com.gridhosted.co.uk/wp-content/uploads/2018/09/sns.pdf' link_target='_blank' size='large' position='left' label_display='' icon_select='yes' icon='ue805' font='entypo-fontello' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='' custom_class='' admin_preview_bg='']

    it is the Turkish flag under the middle east tab – download e-Broachure – on this page:

    Homepage

    the file is:

    http://wpg.com.gridhosted.co.uk/wp-content/uploads/2018/09/sns.pdf

    many thanks!

    September 3, 2018 at 5:42 pm #1005083
    Victoria

    Hey smoothbob,

    I don’t see the button anywhere, did you remove it?

    Best regards,
    Victoria

    September 3, 2018 at 6:31 pm #1005108
    smoothbob

    http://wpg.com.gridhosted.co.uk/wp-content/uploads/2018/09/Untitled-1.png

    September 3, 2018 at 6:59 pm #1005125
    Victoria

    Hi smoothbob,

    When I click there, nothing opens, just a spinning wheel, the modal shows up and hides and there are no errors in the console on my end. Hmm….

    Best regards,
    Victoria

    September 3, 2018 at 7:02 pm #1005127
    smoothbob

    hi

    you need to load one tab then reload that Middle East tab, that is another bug that is being looked at

    thanks

    September 4, 2018 at 9:53 am #1005344
    Dude

    Hi,

    I checked the html code of the button and this code is not valid/broken. It looks like:

    
<a href="<a href=&quot;http://wpg.com.gridhosted.co.uk/wp-content/uploads/2018/09/sns.pdf&quot; target=&quot;_blank&quot; rel=&quot;noopener&quot;>http://wpg.com.gridhosted.co.uk/wp-content/uploads/2018/09/sns.pdf</a>" class="avia-button   avia-icon_select-yes-left-icon avia-color-theme-color avia-size-large avia-position-left " target="_blank"><span class="avia_button_icon avia_button_icon_left "  data-av_iconfont="entypo-fontello"></span><span class="avia_iconbox_title">Download e-Brochure</span></a>

    but it should look like:

    
<a href="http://wpg.com.gridhosted.co.uk/wp-content/uploads/2018/09/sns.pdf" class="avia-button   avia-icon_select-yes-left-icon avia-color-theme-color avia-size-large avia-position-left " target="_blank"><span class="avia_button_icon avia_button_icon_left " data-av_iconfont="entypo-fontello"></span><span class="avia_iconbox_title">Download e-Brochure</span></a>

    I’m not sure what causes this issue. Please try to deactivate all plugins and ccheck if a plugin manipulates the link/button code. Please also check your custom code in your child theme.

    Best regards,
    Dude

    September 4, 2018 at 10:31 am #1005373
    Guenni007

    if you mean that Button: “Download e-Bruchure” – why don’t you insert on a manual link the url of your pdf ?

    PS : same thing with your website link

    September 4, 2018 at 12:25 pm #1005477
    Guenni007

    PS on this here: https://kriesi.at/support/topic/pdfs-not-found/#post-1005108 you inserted a wrong link too.
    Can you please tell us what you are doing / inserting on the text-input fields

    But

    please use the code tag here on board.
    1) click the code button above
    2) paste in your code
    3) click again (now you see button has changed to closing tag) /code

    _______ now______on your code there was one missing – that it is a manually set code. See if i create a Button with your link:

    [av_button label='Download e-Brochure' link='manually,http://wpg.com.gridhosted.co.uk/wp-content/uploads/2018/09/sns.pdf' link_target='_blank' size='medium' position='left' label_display='' icon_select='yes' icon='ue8ad' font='entypo-fontello' id='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' av_uid='av-jlngc6oc' custom_class='' admin_preview_bg='']

    link=’manually,http:// …

    But both should work ! – did you work only with debug mode ?
    the link is totaly abstruse: nested and an anchor in a href attribut etc. pp:

    click to enlarge:

    September 4, 2018 at 2:42 pm #1005586
    smoothbob

    Hi all!

    fixed. thanks for looking I figured it out :)

    September 4, 2018 at 2:56 pm #1005602
    Dude

    Hi,

    Great, glad it works now :)

    Best regards,
    Dude

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