Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 6, 2017 at 1:45 am #772924
    alliancepp

    Hello Support,

    When I drag PDFs into the media library on my latest Enfold site it’s changing the colors of the PDF once it’s uploaded. See attached sample. The small sample in the lower right hand corner is what it should look like.

    Thanks in advance for your help.

    April 6, 2017 at 7:45 am #772996
    John Torvik

    Hey alliancepp,

    Please, may you share your website link?

    Best regards,
    John Torvik

    April 6, 2017 at 6:45 pm #773388
    alliancepp

    Hey John,
    I’ve added the test URL for the site below. It’s on WP Engine.com.
    Thanks for your help and have a great day
    Gary

    April 8, 2017 at 7:26 am #774334
    Rikard

    Hi Gary,

    I’m pretty sure this isn’t an issue with out theme, so it would be considered a general WordPress question. Could you link to a page where we can see the actual problem though? I’m guessing the problem is that layout the pdf file is saved in is not supported by the browser in some way.

    Best regards,
    Rikard

    April 10, 2017 at 6:49 pm #775591
    alliancepp

    Rikard, Good morning.

    I just did a test and it looks like it’s just the media library image preview of the PDF.
    I’ve put a link to the test page below. The page has a JPG thumbnail image of the PDF with a link and a button. They both open the PDF and it looks correct. But if you preview the PDF image when uploaded to the media library it looks like the original image I attached. Thanks for your help, Gary

    April 10, 2017 at 8:50 pm #775632
    Basilis

    Hi!

    The colors have not changed but you have to check the upload / conversion settings of the upload image
    It seems they are been conversed on the media gallery, that is the issue

    Best regards,
    Basilis

    April 10, 2017 at 9:35 pm #775666
    alliancepp

    Basilis, Thank you!
    Where are the setting located?

    April 14, 2017 at 6:53 pm #777963
    Andy

    Hi,

    check out this here: http://www.wpbeginner.com/wp-tutorials/how-to-fix-image-color-and-saturation-loss-in-wordpress/

    Best regards,
    Andy

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.