Viewing 15 posts - 1 through 15 (of 15 total)
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  • July 20, 2015 at 11:52 pm #476203
    mjdonald

    See attached screenshot for reference. This happens very randomly. Is there some CSS code that will eliminate this?

    July 21, 2015 at 5:48 am #476303
    Dake

    Hey mjdonald!

    Are there any known ways to duplicate this error?

    Is there a chance that it is browser specific?

    Best regards,
    Dake

    July 21, 2015 at 6:05 pm #476660
    mjdonald

    I have not been able to duplicate the problem. Like I said before, it is very random. We have multiple pages on the site that utilize this effect and issue is very random on those pages as well.

    The issue is not browser specific – I have had same issue in Firefox, Safari and Chrome.

    July 21, 2015 at 11:57 pm #476767
    Dake

    Hey!

    I refreshed the page several times and still cant get the error to happen.

    I’ll keep trying, but if it ever happens to you again please inspect the white area and send us a screenshot like the one below so we can atleast have an idea of what is happening:

    Regards,
    Dake

    July 22, 2015 at 8:59 pm #477346
    mjdonald

    attached is a screenshot as you requested…

    July 22, 2015 at 10:42 pm #477396
    Dake

    Hey!

    Thanks for the screenshot :)

    May we have temporary access to your website, so we can take a closer look?

    Regards,
    Dake

    July 22, 2015 at 11:24 pm #477405
    mjdonald

    see private

    July 23, 2015 at 12:41 am #477433
    Dake

    Hey!

    I’m getting an invalid username error when trying to log in.

    Best regards,
    Dake

    July 23, 2015 at 3:09 am #477453
    mjdonald

    try again:

    July 23, 2015 at 6:26 pm #477881
    Dake

    Hey!

    I’m not seeing any obvious signs as to why that’s happening (outside of a possible parallax issue.

    I’ll need further access to your theme options (the current test account doesn’t have that permission).

    Also, if the error ever happens again, please inspect the blank area in the upper half.

    Regards,
    Dake

    July 24, 2015 at 3:43 am #478036
    mjdonald

    you now have admin access.

    July 24, 2015 at 3:49 am #478037
    mjdonald

    Also, I’ve attached a screenshot with the white bar area selected in Inspector.

    July 24, 2015 at 5:37 am #478047
    Dake

    Hi!

    Can you try using the “fixed” Background Attachment on one page as a test to see if the white bar reappears.

    http://i.imgur.com/OHkoVnu.png

    Regards,
    Dake

    July 24, 2015 at 6:10 am #478050
    mjdonald

    the white bar does NOT appear when using “fixed” setting

    July 26, 2015 at 7:27 pm #478768
    Dake

    Hi!

    I see,

    In that case it’s either a resolution issue with parallax or it’s computer specific.

    Have you noticed the parallax error on any other devices (including different laptops/screens etc.)

    Best regards,
    Dake

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