Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 7, 2017 at 9:51 pm #757276
    Mike Gutzschhahn
    Guest

    Dear Support Team,

    as the new developer in charge we recognized a bug in the Enfold theme which causes customers on mobiles not being able to scroll. We located the possible cause in the CSS file “admin-preview.css” which is being loaded also for nor logged in users.

    Disabling the two declaration in questions “html, body, #top #wrap_all { position: absolute; height: 100%;” re-enables the scroll function. Though, the current installed version is 4.0.2 and seing the recent update on March 2nd I guess the issue was fixed.

    Unfortunately the previous developer buyed your theme by his own disabling our common customer to update the theme. Do you see any chance to find a solution for this?

    Many thanks & kind regards
    Mike Gutzschhahn

    • This topic was modified 7 years, 10 months ago by Basilis.
    March 7, 2017 at 9:56 pm #757277
    Basilis

    Hi Mike Gutzschhahn!

    Thank you very much for contacting us.
    Please add the following

    #wrap_all { 
overflow-y: scroll;
}

    and let us know if that works out for you.
    Thanks a lot

    Cheers!
    Basilis

    March 7, 2017 at 10:05 pm #757284
    Mike Gutzschhahn
    Guest

    Hi Basilis,

    thanks a lot for your fast reply. Your suggestion solved the scroll issue but brought another one to the surface. Though, it’s not reproducible indicating a possible cache issue.

    Anyhow by trying to scroll on the mobile the header section vanished and was visible again after scrolling to the top. Also the scroll down feature does not work on mobiles – possible due to the click and not touch listener?

    Kind regards
    Mike

    March 7, 2017 at 10:10 pm #757288
    Vinay

    Hi,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
    Example : https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Vinay

    March 7, 2017 at 10:15 pm #757291
    Mike Gutzschhahn
    Guest

    Dear Vinay,

    unfortunately the previous developer registered and buyed but did not provided any credentials. Checking the theme setting we’ll forward you the API-Key and user in the private content. Can you help us somehow out of this situation?

    Kind regards
    Mike

    March 8, 2017 at 1:07 am #757407
    Yigit

    Hey!

    Have you tried de-activating all active plugins and checked if that helps?

    Regards,
    Yigit

    March 28, 2017 at 5:53 am #767867
    Mike Gutzschhahn
    Guest

    Hi,

    I have managed to solve it through another solution. Although I recognized through a service by accident that those message here (like this) are visible to the public and indexed by Google: site:https://kriesi.at/support/topic/palmaprivateoffice-com-developer-messed-it-up/

    Kind regards
    Mike

    March 28, 2017 at 11:13 am #768039
    Yigit

    Hey!

    Yes, they are. However if you want we can edit your messages and move them into private content field to avoid it :)

    Cheers!
    Yigit

    March 28, 2017 at 8:22 pm #768413
    Mike Gutzschhahn
    Guest

    Hi Yigit,

    editing seems not possible. Do you got other options?

    Thanks
    Mike

    March 28, 2017 at 10:35 pm #768486
    Basilis

    Hi!

    I have edited also your Topic, so I can remove the domain.

    Let us know if anything else you need

    Cheers!
    Basilis

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