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  • January 10, 2016 at 5:49 pm #562753
    psarais

    Hi there,

    In my website http://www.guest.simplychillout.com two pages (in EN, DE, IT language alike) won’t display at all. They just keep loading… I have switched off all the plugins but nothing helped. Now I changed the Child Theme to the master theme and they display fine, as do they with other themes.

    Please help! Thank you.
    Patricia

    • This topic was modified 8 years, 11 months ago by psarais.
    January 11, 2016 at 7:34 am #562939
    Rikard

    Hey psarais,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    January 11, 2016 at 9:16 am #562994
    psarais

    Hi,

    Find below the credentials.

    Thank you!
    Patricia

    January 11, 2016 at 1:17 pm #563077
    Vinay

    Hi!

    Disabled the WP Rocket plugin and checked for issue. Not sure why it is still not loading. Have requested one of our theme developers to check out the issue.

    Mean while request you to install a clone plugin https://wordpress.org/plugins/duplicate-post/ and re-create the pages with loading issue by cloning them and check it out.

    Best regards,
    Vinay

    January 11, 2016 at 2:28 pm #563156
    psarais

    Hi,
    I cloned both pages which didn’t work, but the problem stays the same – the pages still don’t display at all.

    January 12, 2016 at 10:16 pm #564178
    Andy

    Hi!

    there might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Andy

    January 14, 2016 at 10:56 am #565311
    psarais

    Hi,

    The problem is not related to corrupted files.
    I deleted the theme (master & child) and reinstalled and tested first the master, and then the child. None of them worked as I would have expected – the problem persists.

    What worked though was when I deactivated the flag “Page Preloading” in the “Theme Options”. So there is a problem there that should be fixed, both in the master and child theme setup. My page is quite slow and I need to preload an image to keep visitors waiting ….

    Please advise what’s next. Thank you.

    January 18, 2016 at 8:58 pm #567368
    Andy

    Hi!

    I checked link your provided here and it seems they are loading fine for me. So could you fix it?

    You are using WP Rocket Cache Plugin, so go into plugin’s settings and choose to switch off caching. Afterwards clear browser cache and hard refresh a few times.

    Are we allowed to deactivate all your plugins temporarily?

    Cheers!
    Andy

    January 19, 2016 at 11:06 am #567747
    psarais

    Hi,

    I already tried to switch off the most obvious plugins, in particular the WP Rocket Cache Plugin. Nothing changed …
    Please DO NOT make any changes to the setup right now, as I am migrating to the productive site. I will let you know in a few days, when you are free to test again.

    Thanks!
    Patricia

    January 19, 2016 at 12:21 pm #567779
    Josue

    We looking forward to hearing from you :)

    Regards,

    Josue

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