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Hallo everyone,
we had some problems with all pages with enfold. I guess the reason was that we didn’t make an update for some time ;) However, one of the websites could not be seen anymore – there was only a white screen. I then updated enfold via ftp which does not change anything. Our hoster now restored an installation of the website within a test-domain. And now my question for you:
I can see a page which is not our frontpage – this is the only page visible. All other pages could not be viewed. If I go into dashboard “view page” I got the error
“Not Found
The requested URL /auf-wiedersehen/ was not found on this server.”When I go to “edit page” I can see the content.
It concerns this page:
http://test.erfolgswelt24.comI now don’t know if something really bad is broken and we should make a complete new installation – which was very much work. Or if you see any options to repair. When we should make a new installation I am interested in saving the most important pages and duplicate them in the new installation. Do you think that this works with this errors?
Thanks for your help.
SophieH Sophie,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Regards,
RikardHi,
I noticed that you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.
Please update the theme to the latest version. That should fix any issues you are currently experiencing :)
To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)
Keep all plugins deactivated before and after updating, to check if you get better results.
Best regards,
Andy
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