Viewing 17 posts - 1 through 17 (of 17 total)
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  • October 31, 2015 at 8:02 pm #527959
    davidk62

    It seems on a few pages, what I’ve set up is no longer showing. I thought it may have been a plugin issue so I turned them all of. I checked for Malware, that appears clean. The only other thing I can think of is the theme is not working.

    I set up a home splash page and the only thing showing is the email form. All work done via Enfold is not showing. I set up an “artists’ page and again, enfold work is not showing. Elements on a sample page no longer show.

    It only appears to be effect these three pages. Which I find odd…but one never knows!

    Check out the links to see what I mean.

    http://41records.com
    http://41records.com/artists/
    http://41records.com/sample-page/

    October 31, 2015 at 8:26 pm #527963
    Dake

    Hey David!

    May we have temporary admin access to your website so we can take a closer look?

    Cheers!
    Dake

    October 31, 2015 at 8:32 pm #527964
    davidk62

    Sure can, what do you need

    October 31, 2015 at 8:37 pm #527965
    davidk62

    Edit

    • This reply was modified 9 years ago by Dake.
    November 2, 2015 at 9:16 am #528300
    Rikard

    Hi,

    Thanks for the login. Could you try to disable all plugins to see if one of them is causing a conflict please? Especially your caching plugin.

    Thanks,
    Rikard

    November 2, 2015 at 1:42 pm #528455
    davidk62

    Hey Rikard,

    That was the first thing I did prior to contacting you guys. I’ll disable them again and leave them off.

    November 2, 2015 at 1:45 pm #528457
    davidk62

    Ok, all have been deactivated..

    November 3, 2015 at 5:26 am #528984
    Rikard

    Hi,

    Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    November 3, 2015 at 2:40 pm #529281
    davidk62

    I’ve gone into my server. It’s looking odd. I can’t find the word press folder for the main website 41Records and it looks like a bunch of files are all over the place.

    However, all of my other word press sites within the main site (sub folders/sub site, they are all fine!

    November 3, 2015 at 5:21 pm #529487
    davidk62

    It appears that my WP-admin folder and my WP-content folder are not visible when I use my ftp client software. But, when I go into my C-panel direct to the server, it’s all there.

    November 4, 2015 at 8:38 am #529785
    Rikard

    Hi,

    Ok, did you manage to get the theme overwritten though?

    Best regards,
    Rikard

    November 4, 2015 at 3:22 pm #530069
    davidk62

    Nope, I can’t see/find the folder with my ftp client. I guess I can do it direct to the server but that’s painfully slow.

    November 5, 2015 at 7:53 pm #531159
    Andy

    Hi!

    which ftp client are you using? I recommend filezilla. Maybe you can ask your host about why your folders are not visible.

    Regards,
    Andy

    November 5, 2015 at 9:14 pm #531192
    davidk62

    Hey Andy,

    I’m using Transmit as my ftp client. It seems my site has gotten an injection!! Soo, I’m working to get things cleaned up. Once done. It might resolve the problem with Enfold. If not, I’ll repost. After I do a fresh install.

    Until then, thanks team,

    David

    November 7, 2015 at 7:42 am #531761
    Rikard

    Hi David,

    Sorry to hear about your problems, please get back to us if you should have any further problems and we’ll try to help you out.

    Thanks,
    Rikard

    November 16, 2015 at 4:01 pm #536560
    davidk62

    Up date guys,

    I got the site cleaned up from the Malware crap. Installed Enfold 3.4.2, life is good again. Thanks for the input!

    David

    Catch you on the next go round.

    November 17, 2015 at 8:28 am #537149
    Rikard

    Hi David,

    Great to hear that! Thanks for the update :-)

    Best regards,
    Rikard

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