Viewing 30 posts - 1 through 30 (of 39 total)
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  • #1399386

    I’m working in the Enfold Child main menu.
    Unfortunately, not all menu entries are loading.
    (‘get-in-touch’, ‘practise-area’, … are missing)
    You can’t find them using the search function either.

    #1399393

    Hi wieckhorstpetra,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1399520

    Hi Nikko,
    did you get your required information?
    Have you tried to get into the temporary account?
    Best regards,
    Petra

    #1399565

    Hi Petra,

    We haven’t received any login information. Could you try to post it in the Private Content box again please? Also please make sure to write something in the public box as well.

    Best regards,
    Rikard

    #1399626

    Hi Rikard,
    will try again.
    Kind regards,
    Petra

    #1399701

    Hi,

    Thanks for that, let’s stick to one problem at a time. I can’t see any problems with your main menu, the menu items added on the page in private are all showing up as expected on the frontend. Could you try explaining the problem a bit further please?

    Best regards,
    Rikard

    #1399949
    This reply has been marked as private.
    #1400122

    Hi,
    Thank you for your patience, to show a footer menu please choose which menu you want to show in the footer at WordPress ▸ Appearance ▸ Menus ▸ Manage Locations
    Enfold_Support_526.jpeg
    You can not add KONTAKT to your menu because it is set to private
    Enfold_Support_528.jpeg
    The same is true for your page Kursbücher, and Footer Template.

    Best regards,
    Mike

    #1400439
    This reply has been marked as private.
    #1400510

    Hi,
    To use a footer page instead of the default footer and widgets please select your footer page at Enfold Theme Options ▸ Footer ▸ Default Footer & Socket Settings ▸ Select a page to replace footer and keep socket
    To add a footer menu please select one at WordPress ▸ Menus ▸ Manage Locations ▸ Footer Menu

    Best regards,
    Mike

    #1400511
    This reply has been marked as private.
    #1400512
    This reply has been marked as private.
    #1400548

    Hi,
    To add a link to your footer page from the main menu, please add a custom link with the URL #footer-template
    Enfold_Support_580.jpeg
    I did this for you, please check and adjust to suit.

    Best regards,
    Mike

    #1400556
    This reply has been marked as private.
    #1400581

    Hi,
    In your footer page if you want to change the text or links in the text element which contain About | Imprint | Contact | Terms
    you would do so manually in that text element.
    I’m not sure what you mean by: And where do I fill these bullet points with content?
    Since you are going to manually change the text in the links to: Über I Impressum I Kontakt I Haftungsausschluss on the footer page, I imagine that you are asking to change the content of these pages, you would do so by manually editing the pages.
    I hope this answers your question.

    Best regards,
    Mike

    #1400588
    This reply has been marked as private.
    #1400670

    Hi,
    You do have a page Haftungsausschluss or Terms created yet, so you will need to create one.
    You do have a page IMPRESSUM and Privacy Policy, which is in draft, so you could modify and use one of these.
    If you go to WordPress ▸ Settings ▸ Privacy ▸ Select a Privacy Policy page you can choose which page to use.
    Enfold_Support_585.jpeg

    Best regards,
    Mike

    #1400681
    This reply has been marked as private.
    #1400683

    Hi,
    Sorry, I don’t understand what you mean, the links in your text element on your footer page is not affected by the menu structure and I don’t see Impressum in your main menu.
    Perhaps adding a screenshot would help.

    Best regards,
    Mike

    #1400686
    This reply has been marked as private.
    #1400736

    Hi,
    Thanks for your screenshot, but I didn’t find this on any of your posts or pages.
    Did you take the screenshot from our demo? I so that text block was in the Footer Template page which you have edited on your site already and doesn’t exist now so it won’t show on your site.

    Best regards,
    Mike

    #1400739
    This reply has been marked as private.
    #1400874

    Hi,
    Correct, when editing a text element, clicking on a link will not take you there it will give you the option to edit it:
    Enfold_Support_601.jpeg
    Please test your links by viewing the page on the frontend.

    Best regards,
    Mike

    #1401134
    This reply has been marked as private.
    #1401137

    Hi,
    If you want to purchase a Use Any Font API key the plugin gives you this link
    Or you could just use one of the 88 built-in Google Webkit Fonts they are free to use.

    Best regards,
    Mike

    #1401168
    This reply has been marked as private.
    #1401180

    Hi,
    Typically the first step is to set it at Enfold Theme Options ▸ General Layout ▸ Fonts and I see that you have:
    Enfold_Support_641.jpeg
    I then check your homepage and one of your posts and all text and menu items and links are Montserrat, try clearing your browser cache and include a screenshot of the elegant not using the Montserrat font, and paste the image URL in your post so we can assist.
    Please note that iPads & iPhones can be hard to clear the cache, often you need to also clear the history to fully purge the cache, following these steps for Safari and note Step 4 where you will Clear the History.

    Best regards,
    Mike

    #1401232
    This reply has been marked as private.
    #1401234

    Hi,
    On your footer page you had an inline font in the span of the text:
    Enfold_Support_643.jpeg
    I removed for you and now Montserrat shows.
    I also corrected the pages:
    – Kursbücher
    – Investigatives Coaching
    I believe this span is being added when you paste your content into the text element, try pasting the text into the “text” tab of the text element so the style won’t be added or if you see this again go to the text tab and remove the span.
    Please clear your browser cache and check.
    Best regards,
    Mike

    #1401245
    This reply has been marked as private.
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