Viewing 8 posts - 1 through 8 (of 8 total)
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  • July 15, 2021 at 5:52 pm #1310319
    ppi37

    Hi,
    When I update a page (only that one), I have the mesage : update failed
    but the update of the content that I made is well taken into account.
    Do you have an explanation ?
    Thank you

    July 17, 2021 at 4:48 am #1310446
    Rikard

    Hey ppi37,

    Where can we see and reproduce this problem?

    Best regards,
    Rikard

    July 17, 2021 at 5:56 pm #1310520
    ppi37

    Hi Rikard,
    I duplicate the production site into a test site.
    And I havec exactly the same problem when I try to update a page.
    Here is in the private content the links of the test site.
    Thanks

    July 18, 2021 at 8:19 pm #1310634
    Mike

    Hi,
    Thank you for the login, you ar getting a post 500 server error on api-fetch.min.js, I found a similar error report on WordPress and it turned out to be a conflict between two plugins, please try to follow the steps to track down your server error, but since this only happens in one language I would be suspicious of using WPML String Translation & Loco Translate at the same time.
    You could also try disabling your plugins and enable one at a time, clearing your cache between each activation, to see if there are any conflicts.

    Best regards,
    Mike

    July 18, 2021 at 9:12 pm #1310638
    ppi37

    Hi Mike,
    I desactivated the 2 plugins WPML String Translation & Loco Translate.
    I cleared the cache and I have always the error message whan I update the page.

    When I update the page, I use to update the FR page, and then the EN page.
    So the updates of these 2 pages is separated. And the content is different. I don’t use the 2 plugins to translate the content. I do it manually.

    I think I must have made an error during an update on the FR page. Forgetting a closing tag for example ???
    And I didn’t pay attention to the error message …
    If so, how to find the error? I do not know if there is a way?

    Thanks

    July 20, 2021 at 2:32 pm #1310887
    Mike

    Hi,
    Thank you for the feedback, I Enabled the Avia Layout Builder Debugger and copied the shortcode for the page to my test site and saved it without any issues, I then created a new test page on your site without any issues, please check.
    I’m not sure why you are having issues with this one page but creating a new page this way seems to solve it error, please give this a try on your live site.
    You will also note that I changed the text element with your stock shortcode to a code block element, I’m sure this didn’t change anything but this is the correct use of this element and it is recommended.

    Best regards,
    Mike

    August 4, 2021 at 11:03 pm #1314485
    ppi37

    Hi Mike,
    With your recommendations, I solved the problem.
    this is how I did it:
    I created a template for the page.
    I created a new save page, reloading the previously created template.
    I deleted the page that generated an error
    Then, from the English page, I created the corresponding FR page (the one I had deleted).
    And I reloaded the template to this new page
    And everything is working without error now.
    (and I updated the menu, and the links to the page that I deleted and then recreated)
    if it can help someone else …
    Thanks for your help
    (great support as usual!)

    August 5, 2021 at 12:30 am #1314495
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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