Viewing 30 posts - 1 through 30 (of 30 total)
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  • January 9, 2019 at 6:20 am #1051588
    PHLwebmaster

    I just updated my Enfold template to 4.5.2. I was trying to update a webpage afterwards, and when I went to the preview it didn’t show the updates. I thought maybe it was a fluke so I tried updating other pages, and the problem occurred with all of them. I haven’t had this issue before, although I’m not sure if it started with 4.5 or 4.5.2 because I didn’t have any webpage updates since I think beginning of December. I tried turning off my caching program and other plugins to see if the previews would update, but they still don’t. This has never been an on the site before.

    January 9, 2019 at 6:30 pm #1051989
    Victoria

    Hey PHLwebmaster,

    Please deactivate all the caching plugins and Wordfence and let us know when we can check.

    Best regards,
    Victoria

    January 9, 2019 at 9:17 pm #1052089
    PHLwebmaster
    This reply has been marked as private.
    January 10, 2019 at 5:56 am #1052172
    PHLwebmaster
    This reply has been marked as private.
    January 10, 2019 at 5:54 pm #1052396
    Victoria

    Hi PHLwebmaster,

    Well, thank you. I tried to make a change on a page and clicked preview, the change was not there. I clicked ctr+shift+r or ctrl+f5 and changes were there. So this is merely a caching issue.

    Please try using this tip.

    Best regards,
    Victoria

    • This reply was modified 5 years, 10 months ago by Victoria.
    January 10, 2019 at 10:55 pm #1052526
    PHLwebmaster

    Hi, I ended up contacting my hosting company’s tech support. They fixed the page preview problem by installing the plugin for the classic WP editor. Now the page previews show up fine. It looks like a compatibility issue between the Enfold template and WP 5.0 editor. So if I use the classic WP editor I lose some of the theme’s functionality, but the page preview shows automatically. There is definitely an issue with Enfold’s 5.0 performance.

    January 11, 2019 at 11:06 am #1052684
    Rikard

    Hi,

    You don’t need that plugin, you can select to use the Classic Editor in the main page of the theme options.

    Best regards,
    Rikard

    January 18, 2019 at 6:18 pm #1055583
    tomlemes

    Apologies for jumping onto the end of this thread, but I believe I have the exact same issue (if it’s better just let me know and I’ll start a separate thread). Previews have stopped showing updates made on Pages which use the Avia Layout Builder. HOWEVER, I notice that if I set the “Title Bar Settings” to show Title, updates to the Title text are showing in the preview, even when the changes to the text inside the Avia Layout Builder entities (Text Block within a Layout Container) are not. This eliminates the question of caching doesn’t it?

    In line with the preview update behaviour, I notice that if I check the Revisions, none of my changes to any items inside the ALB containers have been registered, even though the changes to the main page title text have.

    I find that the changes do show up if I switch to another theme, but when I return to Enfold the old version of the page is still there. This started happening 3 days ago, I think after I updated to WordPress 5.0.3).

    I am using:

      Enfold 4.5.2.
      Wordpress 5.0.3

    I have tried (to no effect):

      Using a different browser (from Chrome to Firefox)
      Clearing the browser cache
      Disabling all plug-ins
    • This reply was modified 5 years, 10 months ago by tomlemes.
    January 18, 2019 at 6:30 pm #1055590
    PHLwebmaster

    This issue was fixed when I reverted to the Classic WP editor in the theme options. It seems like it’s an issue with the compatibility between Enfold and the new WP editor in 5.0.

    January 19, 2019 at 2:14 pm #1055855
    dmenditc
    This reply has been marked as private.
    January 20, 2019 at 7:59 am #1056065
    Rikard

    Hi dmenditc,

    Did you try to activate the Classic Editor in the theme options like @PHLwebmaster pointed out? If not then please try that out.

    Best regards,
    Rikard

    January 20, 2019 at 2:12 pm #1056152
    dmenditc

    Hi Rikard,

    Thank you for your response. I have not. Can you provide instruction on how to get to the Classic Editor? On the top menu, I saw the icon “Default Editor”, I’ve tried all the icons next to it, but am not sure how to get back to the Classic Editor. Any guidance would be much appreciated.

    Thank you Rikard!

    January 20, 2019 at 8:43 pm #1056302
    Victoria

    Hi dmenditc,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    January 20, 2019 at 9:18 pm #1056322
    PHLwebmaster

    Hi Rikard.

    You can activate the classic editor in the theme by clicking on your theme options on the left-hand WordPress menu.
    On the main theme settings page, at the bottom of the page, there’s an option to “Select Your Editor”.

    January 21, 2019 at 5:55 am #1056422
    Rikard

    Hi PHLwebmaster,

    Thanks for sharing, much appreciated. Did you find that option @dmenditc? If not then please update to the latest version of the theme which is 4.5.2.

    Best regards,
    Rikard

    January 23, 2019 at 1:24 am #1057514
    dmenditc

    Hi, Thanks for your assistance. I was not able to change the editor. Do you have an email address Victoria so that I can add you as a user? Thank you.

    January 23, 2019 at 8:42 am #1057625
    Rikard

    Hi dmenditc,

    Please open a new thread and include admin login details in private so that we can have a closer look at your site. You can use (Email address hidden if logged out) for the email.

    Best regards,
    Rikard

    January 23, 2019 at 8:32 pm #1057925
    dmenditc
    This reply has been marked as private.
    January 24, 2019 at 1:17 pm #1058133
    Rikard

    Hi dmenditc,

    Thanks for the details, could you post the password for the user in private as well please? Otherwise it won’t be available to all moderators.

    Best regards,
    Rikard

    January 24, 2019 at 3:47 pm #1058200
    dmenditc
    This reply has been marked as private.
    January 25, 2019 at 8:13 am #1058522
    Rikard

    Hi,

    Thanks for that, though the login details are not working. Please check and verify.

    Best regards,
    Rikard

    January 25, 2019 at 8:35 am #1058537
    dmenditc
    This reply has been marked as private.
    January 26, 2019 at 9:01 am #1059040
    Rikard

    Hi,

    Thanks for that, those details worked. What happens if you select the Classic Editor in the main page of the theme options as you editor? I couldn’t do that since the user doesn’t have admin rights.

    Best regards,
    Rikard

    January 26, 2019 at 3:33 pm #1059145
    dmenditc

    Nothing changes when I select classic editor. I changed your admin rights from editor to administrator. Will you check again? Thank you?

    January 31, 2019 at 2:50 pm #1061001
    dmenditc

    Hi,
    It’s been over 5 days since I last heard from you and almost 20 days since I started this thread? Please help! The FAQ, Training for Career Coaches (look at the testimonial slider), and home draft pages are not showing changes. Nothing changes when I select the classic editor.

    Thank you,

    January 31, 2019 at 4:06 pm #1061033
    Günter

    Hi,

    Sorry for the late reply.

    I added a testpage “Enfold Test”. For this page the preview works fine as it should – adding a new element shows up in the preview without saving.

    It seems that the content of your mentioned pages causes the problem.

    Try to rebuild a page element by element and check after each new element, when the preview breaks (and if it is really this element by rebuilding the page again without using this element).

    This is the only way to narrow down the problem.

    Best regards,
    Günter

    November 10, 2020 at 4:11 am #1259448
    solarhq

    I am experiencing the same issues – page does not update nor preview after making changes. When I click on “update” the tab changes to “updating” and remains stuck there. When I try to preview, it opens a WordPress page, but keeps hanging.
    Wordpress version 5.5.3
    Enfold version 4.7.6.4

    Please advise on how to fix this.
    many thanks
    Harry

    November 10, 2020 at 10:56 pm #1259684
    Victoria

    Hi solarhq,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    November 10, 2020 at 11:10 pm #1259690
    solarhq

    UPDATE: the issue appears to be resolved.
    I happened to log out of the website editor and logged in as a different user and was then able to get the pages updated. I have since logged back in as admin and everything is updating as expected.

    Any explanation for why this did not work in the first place will be much appreciated since others may have experienced the same issue.

    November 11, 2020 at 9:02 am #1259794
    Rikard

    Hi solarhq,

    I’m not sure why it didn’t work at first, but it would likely be something local in the browser you where using. I’m glad that you got things working though, and thanks for the update and description of what you did to get it working.

    Best regards,
    Rikard

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