Page not working after updating theme - Support | Kriesi.at

Viewing 13 posts - 1 through 13 (of 13 total)

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January 23, 2015 at 3:30 pm #384361
berniemdraudzigs
Participant
Hey! We updated our enfold theme and our page is not working at all.

Deleted the theme and uploaded again- the same result.

Any suggestions?
- This topic was modified 9 years, 11 months ago by berniemdraudzigs.
January 23, 2015 at 3:56 pm #384377

Yigit
Keymaster

Labdien!

It seems like you are currently using Shoutbox version 1.0.5. Please update the theme to the latest version 1.8 – http://vimeo.com/67209750

Best regards,
Yigit

January 23, 2015 at 4:17 pm #384390

berniemdraudzigs
Participant

I just moved to shoutbox for a while to remove enfold and upload again. We are using enfold.

January 23, 2015 at 4:23 pm #384395

Yigit
Keymaster

Labdien!

Can you please activate Enfold, create a temporary admin login and post it privately so we can look into it?

Best regards,
Yigit

January 23, 2015 at 4:29 pm #384397

berniemdraudzigs
Participant

This reply has been marked as private.

January 23, 2015 at 4:32 pm #384400

Yigit
Keymaster

Hi!

Can you please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can contact your service provider and they can do it for you.
And try renaming “plugins” folder inside wp-content folder via FTP

Best regards,
Yigit

January 23, 2015 at 4:34 pm #384402

berniemdraudzigs
Participant

Thanks for help! I will try to do that!

January 23, 2015 at 4:37 pm #384406

Yigit
Keymaster

Hey!

Please do so and let us know so we can mark the thread as resolved or assist you further :)

Best regards,
Yigit

January 23, 2015 at 5:13 pm #384442

berniemdraudzigs
Participant

This reply has been marked as private.

January 23, 2015 at 5:15 pm #384443

Yigit
Keymaster

Hi!

Can you please try re-updating the theme via FTP and make sure to overwrite all files – http://vimeo.com/67209750 ?

Best regards,
Yigit

January 23, 2015 at 9:23 pm #384634

berniemdraudzigs
Participant

This reply has been marked as private.

January 23, 2015 at 10:21 pm #384675

berniemdraudzigs
Participant

Any other suggestions why the new version is not working while the 1.9.1. did as well as other themes?

January 23, 2015 at 10:33 pm #384688

berniemdraudzigs
Participant

Updated the latest version of WordPress and now it is working!

Thank You for Your support!

Kristine
Author

Posts

Viewing 13 posts - 1 through 13 (of 13 total)

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