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I have purchased this theme 4 times and never once was there any documentation about paid support. I understand how it’s a new revenue generating trend, but when I purchased…this was not part of the agreement.
That being said, one of my sites isn’t showing it’s content even thought the content is there on the page inside of wordpress.
The page can be seen (partially) at: http://www.westerrahomes.com/custom-home-builder/
As you can see inside the wordpress platform….all the content is there, but not showing when you visit the page outside of being inside of wordpress.
Please advise,
EricHey Eric!
We do not take a decision on support policy. We have to play by the themeforest rules.
Coming to the issue where some page contents are not showin… It is happening because of a wordpress update to resolve it please add the below code in functions.php
function modify_jquery() { if (!is_admin()) { wp_deregister_script('jquery'); wp_register_script('jquery', 'https://code.jquery.com/jquery-1.11.3.min.js'); wp_enqueue_script('jquery'); } } add_action('init', 'modify_jquery');Once you add the code everything should show up fine and you are probably using an old version of the theme. We have released an enfold update to match the changes made in the latest version of wordpress 4.5
If you are not using a child theme please backup any custom changes you may have added to the theme and update enfold to latest version 3.5.3 make sure you have the correct API key from themeforest.
If you are not able to view the update option in wordpress dashboard. Please update the theme manually via FTP following the steps provided here http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/
Once you have updated to the latest version you can remove the above code from functions.phpBest regards,
Vinay
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