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Posts
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Hi
I have created a wholesale page: http://www.herbalhealinginc.com/wholesale and use the members plugin to restrict its view. The Enfold theme template does not get applied for this particular page. I have others that work fine, e.g.
When I reported this issue to the developer he said it was a theme issue.
Can you help determine was is causing this issue with one page but not the other.
Thank you
LyseHey Lyse!
I can see “Sorry, but you do not have permission to view this content.” just fine but it seems like you disabled header in this specific page. Can you please elaborate on the issue you are having if you have not solved it already and let us know how it should look?
Best regards,
YigitHi Yigit,
That is exactly what is happening. This page uses transparency and only shows the header when page starts to scroll.
Is there a way that I could make this work that I can see the header. Is there a way I could add code somewhere that would make this work? Or is there a way to change this page to make this work better?
Thank you.
LyseHi,
Please check the header visibility on the right side of the page is not set to “hide header on this page”
Best regards,
VinayHi Vinay
It is set to hide “header is invisible and appears once the users scroll”. If I change that, then my image gets cut off with the header, or the header content shows into my overlay text. Is there a way around this with code I could insert into the restrict message perhaps?
Thanks
LyseHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
Login credentials include:
- the URL to the login screen
- a valid username (with full administration capabilities)
- as well as a password for that username
Best regards,
AndyHi,
Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)Best regards,
AndyHi Andy,
I think I cause the issue when I select the option: “header is invisible and appears once the users scroll”. If I change it, the issue is non-existant. I’m mainly looking to see if any of you would think a way around that I could implement.
Thanks
LyseHi,
Can you see the issue if you are logged in or have permission to view the page? Avoid setting the header to that option because there’s actually nothing in the page if you’re not a member or not logged in. You can set a minimum height to #main container which enables you to scroll down and see the header but it doesn’t make sense. Why would you hide a header on a page without content?
.html_header_top.html_header_sticky #top #wrap_all #main { min-height: 500px; }Best regards,
IsmaelHi Ismael,
This is probably taking too much of your time. I will just accept that if a visitor selects to access that particular page without being logged in, they will get a not so pretty page and have to use the back arrow to return to the site to access the menu. I just can’t see how else I can make this work for just that one page.
Thanks you all for all of your efforts and patience.
Lyse
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