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  • July 20, 2016 at 12:02 pm #662901
    artemtik

    Hello!
    Please, help me with the problem: the main page of my site is not loading or not fully load on Ipad.
    Tried both on Safari and Chrome – same thing. I also tested it after deactivated all plugins and it didn’t help.
    Sometimes page is not loading at all (show an error), sometimes it’s loading partially – price tables and contact us form are not loading.
    FAQ page is working good, so I guess the problem is within one of the main page’s elements.
    On a desktop (Chrome, IE, Firefox) and Android everything is fine.

    Thank you in advance for your help!

    Artem

    • This topic was modified 8 years, 5 months ago by artemtik. Reason: Information added
    July 21, 2016 at 11:06 am #663279
    Rikard

    Hey artemtik,

    I checked your site on iphone6/chrome and everything seems to be loading. What type of ipad are you using? I know that there can be memory issues with some ipads.

    Thanks,
    Rikard

    July 21, 2016 at 11:51 am #663305
    artemtik

    Hi, Rikard!

    We have tried on two different ipads: one of them is the very first version of Ipad and second is Ipad Mini (model A1432).
    Also tried to open other Enfold sites and everything is ok – as wel as our other pages.

    Regards,
    Artem

    July 21, 2016 at 12:11 pm #663321
    artemtik

    I guess I found the problem: there was a background image at #prices with 6000х4000 size. I changed it to 1500×1000 and now everything is fine.
    So, you were right, Rikard – seems to be a memory issue.

    Thank you!

    Best regards,
    Artem

    July 21, 2016 at 8:51 pm #663592
    Rikard

    Hi Artem,

    Great, glad you found the problem and thanks for sharing your findings. Much appreciated :-)

    Let us know if you should need any further help on the topic.

    Regards,
    Rikard

    July 22, 2016 at 12:53 pm #663835
    artemtik

    Thanks, Rikard – there is nothing to add here and you can close the topic ;- )

    Have a nice day,

    Regards.
    Artem

    July 23, 2016 at 1:08 pm #664173
    Rikard

    Hi Artem,

    Ok great, thanks for letting us know :-)

    Please open a new thread if you should have any further questions or problems.

    Regards,
    Rikard

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