Viewing 7 posts - 1 through 7 (of 7 total)
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  • March 18, 2022 at 3:59 pm #1345107
    emilconsor

    Hi Enfold-Team,

    we are currently relaunching a website which allows to sign up for courses.
    To display the courses, a shortcode from a plugin is being used. So far, so good.
    On the first link, the page does look fine too. The problem occurs once you navigate through this page – then, the footer disappears and the shortcode above gets printed again. (See second link)
    This issue only occurs when the option “display a page as footer” is selected.

    What can I do to solve this?

    March 21, 2022 at 7:54 pm #1345401
    Nikko

    Hi emilconsor,

    We apologize for the delayed response.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    March 23, 2022 at 10:48 am #1345634
    emilconsor

    Hi Nikko,

    the credentials are in the private field.
    Thanks in advance!

    March 28, 2022 at 4:43 am #1346254
    Nikko

    Hi emilconsor,

    I apologize for the delayed response.
    I have added this CSS code on your site.

    #footer-page .hauptseite {
    width: 100%;
    max-width: 80%;
    margin-left: auto;
    margin-right: auto;
}

    Please review your site.

    Best regards,
    Nikko

    March 28, 2022 at 9:03 am #1346269
    emilconsor

    Hi Nikko,

    thanks for that, but that’s not the solution to our problem. We do not want the table or the courses to be displayed in the footer at all.
    Somehow, they are displayed twice – only if we select the option “page as footer”.

    March 28, 2022 at 10:11 am #1346275
    emilconsor

    Hi Nikko,

    FYI: we’ve set the footer to “display none” on these pages – but the problem is still there. It would be nice if you could find a solution to this.

    March 29, 2022 at 5:22 am #1346366
    Nikko

    Hi emilconsor,

    I apologize for misinterpreting the problem.
    The issue seems to be coming from this plugin Kubus Software GmbH KuferWEB, it seems to alter the query when calling the data but does not seem to reset the query after it calls.
    You can verify this by trying to disable the plugin and you’ll see the footer shows up properly again.
    I think resetting the query after calling the shortcode should fix it however the fix should be done in the plugin itself.

    Best regards,
    Nikko

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