Tagged: ,

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • August 5, 2014 at 4:17 pm #300290
    inscribecreative

    Hi,
    I wondering if you can help, congrats on a great theme (enfold) and a great support forum for resources to assist in ironing out any issues. I have ran into an issue, which is causing a rather large headache. My client is using ie9 to correct some simple typos on the site within the advance page builder. When my client makes the type changes to the page it loses all formatting, all header tags, coding and also any images added to the page. I have tested the user on other browsers and it works fine the issue only occurs with ie9. This is reasonable problematic, as my client has a strict IT management who will not allow for upgrading or downloading of new browsers. Has this been bug been picked up in the past and has it been resolved? We are running WordPress 3.9.1, Enfold v2.9.1

    August 6, 2014 at 4:43 am #300494
    Ismael

    Hi inscribecreative!

    Thank you for using Enfold.

    On what page is this actually happening? A lot of users reported this issue, it turns out that they forgot to properly close html codes or tags like h1, h2, strong etc. This will erase all elements below that object.

    Regards,
    Ismael

    August 6, 2014 at 8:30 am #300541
    inscribecreative
    This reply has been marked as private.
    August 7, 2014 at 2:51 pm #301131
    Ismael

    Hi!

    Thank you for the info.

    I edited the test page using IE9 but I can’t save the text blocks. Please try to deactivate all plugins. If possible, give us an access to deactivate the plugins while working on the site.

    Regards,
    Ismael

    August 7, 2014 at 3:37 pm #301157
    inscribecreative
    This reply has been marked as private.
    August 8, 2014 at 5:44 am #301457
    Josue

    Hey James!

    Have you tried it another computer running IE9? i tested it on a Window virtual machine on my end but no avail.

    Cheers!
    Josue

    August 8, 2014 at 4:41 pm #301708
    inscribecreative
    This reply has been marked as private.
    August 8, 2014 at 6:16 pm #301767
    Josue

    Hey!

    Does it happen without using the Advanced Layout Editor? try reproducing it here for example:
    http://www.inscribecreative.co.uk/hyland-estate-weddings/test-without-alb/

    Best regards,
    Josue

    August 8, 2014 at 9:19 pm #301819
    inscribecreative

    Hi,
    Just edited the page you set up without the advance page editor and that works when using ie9.

    Regards
    Jim

    August 12, 2014 at 2:44 am #302947
    Devin

    Hi!

    I can’t imagine why that would be happening with ie9 specifically. There must be some javascript peculiarity thats causing the content to clear when the browser first renders it.

    I’ll tag the topic for Kriesi but in the mean time the best and I think only solution is to tell the client that the builder isn’t compatible with IE9 specifically and have them use Firefox or Chrome.

    Cheers!
    Devin

    August 12, 2014 at 11:00 pm #303462
    inscribecreative

    Ok thanks

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Page formatting removed when using ie9 and advance page builder’ is closed to new replies.