(Page) Footer not loading correct on search result page

Hi bonsaimedia,

To assist you further, please provide us with your login credentials by following these steps:

1. Install and activate the “Temporary Login Without Password” plugin. You can find it here.
2. Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
3. Click on “Create New” to generate a temporary login.
4. Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
5. Click “Submit” to create the temporary account.
6. In the private section, provide us with the URL that allows us to access the temporary login and assist you.

Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.

If you have any further questions or concerns, please let us know.

Best regards,
Nikko

Hi bonsaimedia,

Can you set the permission to administrator? the current permission isn’t sufficient. If you’re uncomfortable with giving admin access on the live site, then I think setting up a staging site and giving us admin access, would be better option, so we can try to fix it then give you steps on how to fix it.

You can check this tutorial on how to create a staging site: https://wpengine.com/resources/what-is-a-staging-site-why-have-one/#How_to_Create_a_Staging_Site_for_WordPress

Best regards,
Nikko

Hi bonsaimedia,

Thanks for giving us admin access, I have checked it and the issue is coming from WP Grid Builder, if you try to disable it, the footer becomes fixed.
I think the specific reason might be [wpgb_grid id=”2″], can you try to remove it from the search page and see if it’s gets fixed, if it does, then you can just tweak that specific grid so you don’t need to disable the plugin.

Best regards,
Nikko

Hi bonsaimedia,

I’m not really sure because I’m not familiar with the plugin.
I just noticed that the footer gets fixed when the plugin is disabled and that shortcode appears.
So I think, that that grid might be short of closed div, that’s why it’s closing prematurely on the footer.

Best regards,
Nikko

Hi bonsaimedia,

I apologize for the delayed response.
The access has already expired so I cannot access it anymore.
Can you provide FTP access on it as well?

Best regards,
Nikko

Hi bonsaimedia,

Thanks, I tried to dig further on it and it seems that when no results are found a media attachment is added and breaks the layout.
If you go to enfold/config-templatebuilder/avia-template-builder/php/class-template-builder.php (line 3499)

$content = apply_filters( 'the_content', $content );

and dump the value of $content before this line of code, both search results (not found and with results) basically are the same but after it passed that line of code the value of $content is different on both search results which is weird, and definitely does not happen except in this case.
I’m not really sure how this would get fixed, maybe trying to put [wpgb_grid id=”2″] in search.php or via action hooks will work better.

Best regards,
Nikko

Hi bonsaimedia,

I see, I agree that it’s more of a workaround.

Best regards,
Nikko