-
Posts
-
Hi, WHi, I went to update the slider on our home page but the editor will not load. It loads for other pages.
– theme is up to date
– layer slider is up to date (the home page is the only page with a slider)
-WP and plugins all up to date.
_ I went thru the forums and faqs, but nothing worked.
Website is alanspawn.com
All help is appreciated
ChrisHey tonias2,
Thank you for the inquiry.
Have you tried to temporarily disable the Enfold > Performance > File Compression settings?
And aside from disabling the file compression, you can also try the following steps:1.) Clear your browser’s cache and cookies and try loading the editor again.
2.) Deactivate all plugins and then reactivate them one by one to see if any of them are causing a conflict with the Enfold editor.
3.) Make sure that your WordPress and server environments meet the minimum requirements for running the theme.
We hope this helps! Let us know if you have any other questions.
Best regards,
IsmaelGood afternoon, thanks for getting back.
I went thru the steeps you suggested, nothing worked.
It is only the home page? Site has been using Enfold for at least the last 4 years, don’t know what changed
All help is appreciated
< ——
< ———1/3/23
Troubleshooting steps from provides
1:15
-login to site
1-check cache.
– did this yesterday but will do again
– log out, clear browser cache
– login test – failed
2- disable file compression
– Enfold > Performance > File Compression settings
– clear and close cache
– login, test — failed
3- disable plugins one by one
– this is going to disrupt site
Acima Credit Payment
Google Analytics Dashboard
Disable Gutenberg
Jet pack
Facebook Feed
Instagram Feed
webguy
WooCommerce
WooCommerce Shipping & Tax
WPCode Lite
Yoast SEO
– no go, home page still will not load
3- Make sure that your WordPress and server environments
– Yes, all is good
It is only affecting the home page.
-email support
< —–Hi,
Thank you for the inquiry.
We’ve logged in to the site and found out that it still contains a very old version (4.5) of the theme, which is probably why the editor is not loading properly. You have to download the latest version (5.3.2.1) from your Themeforest account and do the update manually via FTP. Automatic update in the theme options will no longer work in this version.
// https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
After the update, make sure to toggle or temporarily disable the Enfold > Performance > File Compression settings and purge the cache.
Best regards,
Ismael
- You must be logged in to reply to this topic.