Viewing 16 posts - 1 through 16 (of 16 total)
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  • July 20, 2024 at 7:52 am #1462529
    dsyoon99

    We are creating a new site.
    Problems arise when a page contains a lot of images and is long.
    When I Edit the page and click update,
    “Update failed. The response is not a valid JSON response.”
    message appears at the top of the page. I can’t edit the page.
    Please check it.
    I have one more question. Are there any restrictions on the size of the page I can create if I do not enter a purchase code?

    July 20, 2024 at 10:54 am #1462539
    Rikard

    Hey dsyoon99,

    I tried logging into your site, but there is a 403 forbidden message. Do you have any country/IP restrictions on the login page? If so, then please whitelist the countries in private.

    Best regards,
    Rikard

    July 20, 2024 at 1:13 pm #1462546
    dsyoon99

    Access blocking has been lifted. Please connect again.

    July 20, 2024 at 8:36 pm #1462573
    Mike

    Hi,
    There is no limit to the page size, but unfortunately access is still blocked.
    Have you tried to disable all of your plugins, this could be a plugin conflict.

    Best regards,
    Mike

    July 24, 2024 at 4:58 pm #1462868
    dsyoon99

    The directory set to block overseas access has been deleted.
    You will now be able to access your administrator account.
    When I add content to the page and save it, an error occurs.
    Please check.

    July 24, 2024 at 8:15 pm #1462895
    Rikard

    Hi,

    Thanks for that. I tried adding some content to the page in question, but I can’t see any problems on my end. Could you give us detailed instructions on how to reproduce this problem please?

    Best regards,
    Rikard

    July 26, 2024 at 8:12 am #1463027
    dsyoon99

    When I make additional edits to the page, the changes are not made and a message like the one below appears.
    (URL : http://kcern.org/wp-admin/post.php?post=3622&action=edit)

    Error Message : Update failed. The response is not a valid JSON response.

    July 26, 2024 at 3:19 pm #1463053
    Rikard

    Hi,

    Thanks, but I still can’t see that happening on my end. Please give us detailed steps on how to reproduce the results that you are seeing.

    Best regards,
    Rikard

    July 30, 2024 at 5:16 am #1463285
    dsyoon99

    * When I make additional edits to the page,
    \

    * the changes are not made and a message like the one below appears.

    July 30, 2024 at 10:32 am #1463308
    Rikard

    Hi,

    Thanks for that, but we’ve made changes to the page and it’s working as expected on our end. Please give an example of what you are trying to update so that we can reproduce it.

    Best regards,
    Rikard

    August 30, 2024 at 8:15 am #1465722
    dsyoon99

    Hi
    Sorry for the late reply.
    You asked for a real case, so here’s the answer.
    Please check the problem.

    sample URL : http://kcern.org/book/
    error message : korean “업데이트 실패. 응답이 유효한 JSON 응답이 아닙니다.”

    When I enter additional bolcks for new books after the “Digital Power 2021” block at the very end of http://kcern.org/book/, the update does not work and a message in Korean appears at the top of the page saying “Update failed. The response is not a valid JSON response.”
    I can no longer configure the page. I can’t create a page with long content.
    The link to the page I sent you now is for testing purposes only. You can modify it as you wish. Please help me.

    August 30, 2024 at 4:00 pm #1465801
    Rikard

    Hi,

    Thanks for that. What happens if you update the theme to the latest version (6.0.3)? Also, your site seems to be missing an SSL certificate. Please try installing one and change your site URL and location to https on the page in private.

    Best regards,
    Rikard

    September 4, 2024 at 1:58 am #1466168
    dsyoon99

    Thank you The theme has been updated to the latest version (6.0.4). The problem I mentioned has not been resolved..
    Where can I get an SSL certificate?
    Is it installed along with the theme? Do I need to pay for the hosting service?

    September 4, 2024 at 8:44 am #1466186
    Ismael

    Hi,

    Thank you for the update.

    Regarding the SSL certificate, you have to ask your hosting provider about it. However, if you have full access to the server, you can install your own Let’s Encrypt SSL certificate using Certbot.

    // https://www.digitalocean.com/community/tutorials/how-to-secure-nginx-with-let-s-encrypt-on-ubuntu-20-04 // https://www.digitalocean.com/community/tutorials/how-to-secure-apache-with-let-s-encrypt-on-ubuntu

    Would you mind providing a short clip or a screenshot of the issue, or the steps that we need to take in order to reproduce it?

    Best regards,
    Ismael

    September 4, 2024 at 3:46 pm #1466218
    dsyoon99

    Can you explain how the issue of page updates not working is related to SSL?
    Does every site using the Enfold theme need to have SSL applied?
    I’ve been using Enfold for over 10 years, but in recent years, I’ve been experiencing this issue. I’d like to know what might be causing it.
    Best regards,
    ds yoon

    September 5, 2024 at 4:38 am #1466270
    Ismael

    Hi,

    Thank you for the update.

    No, it is not required by Enfold, but it has now become a standard. Some browsers block non-secure HTTP requests, which could lead to mixed content issues and prevent scripts and other resources from functioning correctly.

    How can we reproduce the issue? We tried editing a page and updating it, and it seems to work as expected.

    Best regards,
    Ismael

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