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  • October 8, 2019 at 4:27 pm #1146212
    robertopenedovr46

    I have enfold installed in my wordpess and the content of my main page of the web is deleted almost entirely when I give it to update the page.
    If I go to the front end it is not, and in the back end editor I still see it, but when I load the back end editor again there is also the content that has been deleted.
    It happened to me many times, because it can be

    Thank you

    October 9, 2019 at 5:39 am #1146375
    Nikko

    Hey robertopenedovr46,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    October 9, 2019 at 10:11 am #1146444
    robertopenedovr46

    Hello, thanks for the answer.
    I have already enabled the temporary user, copy link in private content, I hope you can help me.

    Thank you

    October 10, 2019 at 5:22 am #1146726
    Rikard

    Hi,

    Thanks for the login, on which page is this happening on?

    Best regards,
    Rikard

    October 10, 2019 at 11:15 am #1146821
    robertopenedovr46

    Hello

    It’s happening to me on the “Inicio” homepage.

    But currently I only have that in use, although I have more created where it could also happen.

    In the private area attached some screenshots in which you see the complete web and the web once an update is made and deletes part of the content.

    Thank you

    October 11, 2019 at 6:55 am #1147036
    Rikard

    Hi,

    Thanks for that. This likely happens since you have open html markup on the page, like here for instance:

    <strong>Previo pago <i> <br> ES95 0075 0428 9006 0805 2315 (Banco Santander)</i> <br> Concepto: <i> "CURSO GESTOR NOMBRE APELLIDOS"</i>

    The strong tag is not closed. Please try closing that properly and it should hopefully work as expected after that.

    Best regards,
    Rikard

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