Tagged: 

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • August 17, 2018 at 2:55 pm #998471
    ConnixDev

    Hi,
    For our own website we have an issue with the page builder. It keeps on loading without any progress.
    We have had this issue for a while and thought it was the server. After we upgraded our hosting nothing changed.
    We tried a new wordpress install without any diference.
    The weird thing is that this is a copy of the site we build on our development domain where it runs perfectly.
    What could cause this?

    with kind regards,
    Tjeu – Connix

    August 17, 2018 at 4:42 pm #998505
    Yigit

    Hi,

    Login link redirects me to link i attached in private content field and there i get “Not available.” error.
    Could you please check your login link once again?

    Best regards,
    Yigit

    August 27, 2018 at 2:36 pm #1002288
    ConnixDev

    You should now be able to login by http://www.connix.nl/wp-admin

    August 27, 2018 at 2:39 pm #1002291
    ConnixDev

    Credentials in private:

    • This reply was modified 6 years, 3 months ago by ConnixDev.
    August 28, 2018 at 4:37 am #1002522
    Ismael

    Hi,

    Thanks for the update.

    I managed to access the dashboard but I couldn’t get anywhere because of a 502 Bad Gateway error. Please enable the debug mode and then check the error logs. Add this code in the wp-config.php file.

     // Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

    Best regards,
    Ismael

    August 28, 2018 at 1:09 pm #1002668
    ConnixDev

    I just added the code. Can you please check again.

    August 29, 2018 at 4:25 am #1002959
    Ismael

    Hi,

    Thanks for the update.

    I can still experience the gateway error even when the theme is deactivated. Please ask your hosting provider if there’s anything wrong with the server and tell them to increase the php memory limit to at least 256M.

    Best regards,
    Ismael

    August 29, 2018 at 1:01 pm #1003119
    ConnixDev

    The hosting provider did some checks on the server and didnt find any problems. They increased the PHP memory from 128MB to 1GB.

    August 30, 2018 at 6:58 am #1003387
    Ismael

    Hi,

    Thanks for the update.

    This is what I get whenever I try to access anything in the dashboard. I already deactivated the Enfold theme via FTP and I also tried to rename the plugins folder to deactivate it but no dice. I would like to do some more tests but I can’t access anything even when the theme is deactivated.

    Screenshot: https://imgur.com/a/8CO7rHs

    Please ask your hosting provider to disable CDN temporarily.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.